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Crystal script error on Win 11 new 2024.1 upgrade

  • 1.  Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 10:09

    User on Win 11 is getting this when running a Crystal report that has prompts

    I toggled the IE option re Script debugging - no help.  Cleared the temp folder - no help. I think I had this a while back but on Win 10, so not sure even if I could find it, the fix would be the same.

    Any ideas?  Googling hasn't helped much past what I've tried.



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 14:22

    Restore RPT from backup???  Run the mascrcw.exe utility?



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 3.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 14:29

    Only happens on one machine.  Pretty sure this is something networky...



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    Beth Bowers
    (269) 358-0989
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  • 4.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 15:23

    What did you upgrade from?



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 5.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 16:51

    Are scripts restricted on the workstation?



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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  • 6.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 17:17

    I'm going to have to look at the options again tomorrow.  I toggled the Debugging option but didn't check re scripting, period.  It's all setup differently on Win 11, so I'll have to look more thoroughly.  I hate you, Microsoft programmers.  (And I REALLY hate you because of how many times I have to click on More option when I right click on a file now. )



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    Beth Bowers
    (269) 358-0989
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  • 7.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-23-2024 18:37

    This link might be worth a look.

    https://www.supportyourtech.com/tech/how-to-enable-running-scripts-in-windows-11-a-step-by-step-guide/



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 8.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 07-24-2024 08:25

    Funny, @Doug Higgs - I had just Googled that from a different angle.  Unfortunately, even setting it to unrestricted made no difference.

    I'm going to open a case with Sage.



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    Beth Bowers
    (269) 358-0989
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  • 9.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 10:00

    SO because the report was "modified" (had prompts), Sage wouldn't help and just threw up their hands.  The client then reported the dreaded "printing screen flashes and disappears, then when we run it the second time it's OK" so I decided to put them back to 32 bit (and then take off the Auto update of the DTR - this really pisses me off).  Once I put it back to 32 bit I had to uninstall the 32 and 64 bit Crystal runtimes and reinstalled ONLY the 32 bit, and the report with its prompts ran just fine.

    SOOOOOOO chalk up another 64 bit issue.  I was really a champion of 64 bit at first, but now I'm totally over it, and VERY pissed off about the 32 bit DTR issue. I am one big ball of GRRRRRR this morning when it comes to Sage.



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    Beth Bowers
    (269) 358-0989
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  • 10.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 12:36

    Note: The information below may be helpful to this discussion or to someone searching a similar issue in the future


    We've had a couple issues with Crystal Runtime - I documented the prior discussions - Warning if you have customers with HRMS and 100 -  in our library ( if you can't access the file please request access here ) - HRMS update installs Crystal runtime 13.34 (Sage 100 is 13.30) and breaks Sage 100 2023 Crystal with error 200.  The usual Sage 100 KB fix does not help



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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 11.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 14:49

    Did you report your findings back to an intelligent person at Sage?  If not, please email them to Scott Brady for further review.  I find him helpful.  Need to turn up the heat to get these issues resolved,  Especially since the official fix to the DTR is to run in 64bit mode



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 12.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 15:26

    I replied back to the original case, and I also followed up on my other case re the 64 bit printing screens disappearing to let them know a brand new upgrade was having that issue.

    Then I went back to bed and curled up in a fetal position.



    ------------------------------
    Beth Bowers
    (269) 358-0989
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  • 13.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 16:20

    With class of wine nearby?



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 14.  RE: Crystal script error on Win 11 new 2024.1 upgrade

    Posted 08-07-2024 17:05

    Spiked cocoa



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    Beth Bowers
    (269) 358-0989
    ------------------------------