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Avatax

  • 1.  Avatax

    Posted 07-23-2025 15:28

    is anyone else having issues with Avatax today?

    My client is getting this message now on every order and invoice.  "Insufficient Address Information". All machines too.

    Even the trick of "Attn' or General Delivery is not bypassing this message. 

    I have reboot the server as well as installing the lastest DSD link for Version 7.10.

    Per Avatax Support

    1) We are aware of an issue, and are working on it

    2) You need to install 7.4 in order to resolve this issue 

    Does anyone have another other suggestions? or Seeing this today?

    Thank you

    Michael



    ------------------------------
    Michael Davis
    Warren Averett Technology Group
    ------------------------------


  • 2.  RE: Avatax

    Posted 07-23-2025 15:33

    Was just searching to see if anyone else is having the issue.   I see it with the two clients I have checked.



    ------------------------------
    Bob Osborn
    Senior Consultant
    DSD
    7142645278
    ------------------------------



  • 3.  RE: Avatax

    Posted 07-23-2025 15:33

    I just had a client report the same thing seconds before your post.



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------



  • 4.  RE: Avatax

    Posted 07-23-2025 15:34

    I have 2 clients with the exact same issue

    Avron Katz

    President

    K-Four Systems, LLC

    P: 774 233 0467 Cell: 508 380 1720

    www.kfoursystems..com  e-mail: avron@kfoursystems.com

     

     

    IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only.  If you have received this email in error, please notify the system manager or the sender immediately and do not disclose the contents to anyone or make copies thereof.

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    Original Message


  • 5.  RE: Avatax

    Posted 07-23-2025 16:13
    We have 1 customer right now. 

    Please let me know what you guys find out. 

    --
    Tara Morgan Schinkel, CPA
    Stewart Technologies, Inc.
    CFO/ Team Lead for Apps 


    Get the Boomerang Email App on mobile



    ----------



    Original Message


  • 6.  RE: Avatax

    Posted 07-23-2025 15:34

    @Michael Davis I can only confirm that this error is happening on my internal system as well.  I simply used the Avatax button to validate an address in Customer Maintenance and received the error message, "Avatax failed to validate - Insufficient address information provided."  I can only guess it is problem with Avalara directly.



    ------------------------------
    Brian Kelly
    Accounting Systems, Inc. (ASI)
    ------------------------------



  • 7.  RE: Avatax

    Posted 07-23-2025 15:46

    That's the same message. I guess we wait on Avatax to fix/ resolve.

     

    Thank you everyone to confirming my fears. If I hear it working, I will post so everyone knows.

     

    Thank you

     

     

    Michael

     

     

    Michael  H . Davis

    , 

    CPA.CITP, MCSE

    Senior Consultant

    Michael.Davis@warrenaverett.com

    (D) 

    205.313.4734

    (O) 

    205.313.4700   

    (F) 

    205.592.9991

    2500 Acton Road, Birmingham, AL 35243

    Ranked as one of the top managed service providers (MSP)
    and managed security service providers (MSSP) 
    in the world several years in a row. 

     

     

     

    To contact our Software Support Team call 844.712.6223 or email software@warrenaverett.com.
         To contact our Technical Services Team call 888.419.9090 or email resource.center@warrenaverett.com

    Confidentiality Notice: This email and any attachments may contain confidential and privileged information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient, please delete this message and notify the sender immediately. Thank you.

        




    Original Message


  • 8.  RE: Avatax

    Posted 07-23-2025 16:05

    I have customers reporting the same AvaTax message.  Has anyone here opened a support case with Avalara?  I am wondering if it worth opening a support case if there are already several hundred of the exact same case.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 9.  RE: Avatax

    Posted 07-23-2025 16:09
    We open one with them. But hoping more will soon as it increases them working on it.

    They said “we are aware of the issue.”

    As well as suggesting that needed to upgraded to 7.4 from 7.10
    I did load the latest SP for 7.10 but no way that I can upgrade to 7.40 today.


    Thank you
    Michael


    Sent from my iPhone


    Original Message


  • 10.  RE: Avatax

    Posted 07-23-2025 16:09

    I have opened a case but have not heard of any work arounds other than to upgrade to 7.40 which I cannot do on such short notice.

    Avron Katz

    President

    K-Four Systems, LLC

    P: 774 233 0467 Cell: 508 380 1720

    www.kfoursystems..com  e-mail: avron@kfoursystems.com

     

     

    IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only.  If you have received this email in error, please notify the system manager or the sender immediately and do not disclose the contents to anyone or make copies thereof.

    P Please consider the environment before printing this e-mail

     

     

     

     

     




    Original Message


  • 11.  RE: Avatax

    Posted 07-23-2025 16:11
    Edited by Doug Higgs 07-23-2025 16:11

    @Avron Katz  OMG.  I'm going to lose my s!*t if upgrading is the only solution.  



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 12.  RE: Avatax

    Posted 07-23-2025 16:33
    Edited by Madeline Stefanou 07-23-2025 16:44

    well, v2025 "Just has" PU1 ready, and OM is not even available for v2025... so their suggestion to install 7.4 is ridiculous.  Unless, I am misunderstanding what 7.4 means.  We also have clients with this problem this afternoon. 

    * edited

    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------



  • 13.  RE: Avatax

    Posted 07-23-2025 16:59

    Not a peep from Avatax, but is working for us at the moment.

     

    "Knock on wood"

     

    Thank you

    Michael

     

     

    Michael  H . Davis

    , 

    CPA.CITP, MCSE

    Senior Consultant

    Michael.Davis@warrenaverett.com

    (D) 

    205.313.4734

    (O) 

    205.313.4700   

    (F) 

    205.592.9991

    2500 Acton Road, Birmingham, AL 35243

    Ranked as one of the top managed service providers (MSP)
    and managed security service providers (MSSP) 
    in the world several years in a row. 

     

     

     

    To contact our Software Support Team call 844.712.6223 or email software@warrenaverett.com.
         To contact our Technical Services Team call 888.419.9090 or email resource.center@warrenaverett.com

    Confidentiality Notice: This email and any attachments may contain confidential and privileged information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient, please delete this message and notify the sender immediately. Thank you.

        




    Original Message


  • 14.  RE: Avatax

    Posted 07-23-2025 17:02

    Hoping not to jinx myself, but this can be removed from Urgent.

     

    Thank you

    Michael

     

    Michael  H . Davis

    , 

    CPA.CITP, MCSE

    Senior Consultant

    Michael.Davis@warrenaverett.com

    (D) 

    205.313.4734

    (O) 

    205.313.4700   

    (F) 

    205.592.9991

    2500 Acton Road, Birmingham, AL 35243

    Ranked as one of the top managed service providers (MSP)
    and managed security service providers (MSSP) 
    in the world several years in a row. 

     

     

     

    To contact our Software Support Team call 844.712.6223 or email software@warrenaverett.com.
         To contact our Technical Services Team call 888.419.9090 or email resource.center@warrenaverett.com

    Confidentiality Notice: This email and any attachments may contain confidential and privileged information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient, please delete this message and notify the sender immediately. Thank you.

        




    Original Message


  • 15.  RE: Avatax

    Posted 07-23-2025 17:03

    I'm getting intermittent results - no rhyme or reason.  I click the orange a button in Customer Maintenance, and sometimes the Address validates without incident, and I do it again and get the error.  Same customer, not changing screens.  Just plain weird.



    ------------------------------
    Brian Kelly
    Accounting Systems, Inc. (ASI)
    ------------------------------

    Original Message


  • 16.  RE: Avatax

    Posted 07-23-2025 17:06
    Well and MB isn't ready either. 

    It is nice to know we aren't alone. Has anyone tried downloading the TLs updates they recommended on their site? Jhiam will post here what we have once he gets back online. I had to hop off to get my son to baseball. 

    --
    Tara Morgan Schinkel, CPA
    Stewart Technologies, Inc.
    CFO/ Team Lead for Apps 


    Get the Boomerang Email App on mobile



    ----------



    Original Message


  • 17.  RE: Avatax

    Posted 07-23-2025 17:13

    Yep. Ours just broke again.

    Trying to look on the bright side and think that they are working on it as it has gone in and out now

     

    Michael

     

    Michael  H . Davis

    , 

    CPA.CITP, MCSE

    Senior Consultant

    Michael.Davis@warrenaverett.com

    (D) 

    205.313.4734

    (O) 

    205.313.4700   

    (F) 

    205.592.9991

    2500 Acton Road, Birmingham, AL 35243

    Ranked as one of the top managed service providers (MSP)
    and managed security service providers (MSSP) 
    in the world several years in a row. 

     

     

     

    To contact our Software Support Team call 844.712.6223 or email software@warrenaverett.com.
         To contact our Technical Services Team call 888.419.9090 or email resource.center@warrenaverett.com

    Confidentiality Notice: This email and any attachments may contain confidential and privileged information intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient, please delete this message and notify the sender immediately. Thank you.

        




    Original Message


  • 18.  RE: Avatax

    Posted 07-23-2025 18:08

    I just received notification that the Avalara issue has been resolved.



    ------------------------------
    Shari Eckersley
    Sage 100 Managing Consultant
    DSD Business Systems
    ------------------------------



  • 19.  RE: Avatax

    Posted 07-24-2025 08:44

    This seems to be working for me now without incident.



    ------------------------------
    Brian Kelly
    Accounting Systems, Inc. (ASI)
    ------------------------------

    Original Message


  • 20.  RE: Avatax

    Posted 07-24-2025 00:58
    There was reported degradation of service today.

    https://status.avalara.com/

    ---------------------------------
    Bob Pfahnl
    Manager - Silicon Valley
    DSD Business Systems
    ---------------------------------





  • 21.  RE: Avatax

    Posted 07-24-2025 07:48

    Thanks, @Bob Pfahnl.  I guess they considered it 'degradation' and not 'downtime'...   :)



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


  • 22.  RE: Avatax

    Posted 07-24-2025 09:15

    Does it concern anyone beside me that Avalara support apparently had no visibility into an ongoing outage and offered up a "get off the phone" resolution of performing a full version Sage 100 upgrade? Impossible for some users with enhancements that aren't available for upgrade. It's also 1990's thinking to suggest "just upgrade". All those easy one-person doctor officers and insurance agents who were using MAS 90 due to their accountant's recommendation are LONG gone. What's left are primarily wholesale distribution with 10+ users. Is it that hard to understand the environment in which Avalara integrations operate or has offshoring of support taken away any understanding of the environment the solution is used in - and the offshore reps just read off scripts?



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 23.  RE: Avatax

    Posted 07-24-2025 09:34

    I agree @Wayne Schulz.  On the flip side, we had a number of Avalara users I reached out to regarding the disruption which had not had any disruption; at all. 
    Do we know if it was related to this message received:

     
    Avalara AvaTax TLS certificate update July 30, 2025
        Upcoming scheduled maintenance notice
        An updated version of the Avalara AvaTax transport layer security (TLS) certificate will be published Wednesday, July 23, 2025. Most customers will not require any action. Some legacy systems may require download and installation of the new certificate from https://developer.avalara.com/avatax/ssl-certificates/.
      Action is required if you experience connection issues on or after July 30.
      If you're unable to connect:
      You may have an older system and you'll need to manually update the TLS certificate. Visit https://developer.avalara.com/avatax/ssl-certificates/ for guidance.
      You can simplify and automate certificate updates in the future by updating and enabling your environment to support autorotation.
      For certificate update and installation assistance, contact your IT department. Thanks,
      Avalara Product Support
        Start time:      Jul 30, 08:00 PDT
        Estimated duration:      1 hour
        Components affected:    Avalara AvaTax - Tax Calculation Service



    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------

    Original Message


  • 24.  RE: Avatax

    Posted 07-24-2025 09:39

    Yes, and even more concerning is the lack of awareness/concern from the support people to even have an original thought of their own and think to themselves, "somethings not right here". But sir, the script clearly states my response is "x" regardless of how much more information you provide me about the situation. Goodbye.



    ------------------------------
    Brian Kelly
    Accounting Systems, Inc. (ASI)
    ------------------------------

    Original Message


  • 25.  RE: Avatax
    Best Answer

    Posted 07-24-2025 09:55
    image0.jpeg

    If any tech tells says upgrade, end the call. There are 1200+ connectors. 

    Subscribe to status updates from the link. 
    Bob Pfahnl
    Sent from mobile

     
    Bob Pfahnl
    Sr. Business Analyst (GM Silicon Valley)
    e:
    		bobp@dsdinc.com
    p:
    		800-627-9032 x 220
    w:
    		www.dsdinc.com
    		 
        
    
    Yes, and even more concerning is the lack of awareness/concern from the support people to even have an original thought of their own and think to... -posted to the "! Sage Urgent Support" community

    Sage Urgent Support

    Post New Message
    Re: Avatax
    Reply to Group Reply to Sender
    Jul 24, 2025 9:39 AM
    Brian Kelly

    Yes, and even more concerning is the lack of awareness/concern from the support people to even have an original thought of their own and think to themselves, "somethings not right here". But sir, the script clearly states my response is "x" regardless of how much more information you provide me about the situation. Goodbye.



    ------------------------------
    Brian Kelly
    Accounting Systems, Inc. (ASI)
    ------------------------------
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