Here's what I wrote back to Sage:
I disagree with this functionality. By definition, a transaction is an instance of buying or selling something-which means an actual event has taken place. When nothing is issued from inventory, no sale has occurred, so calling this a "transaction" doesn't align with the concept of inventory activity. If the goal is to review backorder history, Invoice History Inquiry already provides meaningful information, including backordered quantities.
If Sage's logic is to treat zero-shipped sales order lines as inventory transactions, then it raises the question: why don't unreceived PO lines also transact to inventory? The two situations are logically similar, yet they are handled inconsistently. As it stands, the behavior doesn't make sense.
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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
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Original Message:
Sent: 12-06-2025 09:13
From: Madeline Stefanou
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
Then, there needs to be a setup option to not expose these 0.00 transactions on the transaction tab.
And no wonder our clients have 1 Million Records in IM Transaction History; if they are writing every backorder into that file as a valid 0 quanitty, transaction.
If it is so valuable to have, there should be a report to support reviewing this "record of unfilled shipments" designed and developed by Sage. (SMH).
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Madeline Stefanou
RKL eSolutions, LLC
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Original Message:
Sent: 12-05-2025 17:02
From: Jane Scanlan
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
I received a response from Sage that this is a WAD! Their explanation:
"If an item is on the invoice and not shipped a record for zero quantity will show in the transactions referencing the invoice. This makes it easy to have a record of unfulfilled orders at time of invoicing. I tested this back to version 2017, and it works that same way. This would be an enhancement request if you wanted to see a change."
I disagree that this is useful information, but am not going to argue with Sage, nor waste effort on an enhancement request.
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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
Original Message:
Sent: 12-02-2025 12:22
From: Jane Scanlan
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
Thank you for the verification @Kevin Moyes. My client doesn't even have the Retain Backordered Lines option checked on. I'll log a case with Sage!
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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
Original Message:
Sent: 12-02-2025 12:07
From: Kevin Moyes
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
I just tried enabling this option in ABC, and tested... with a zero line showing up in the IM history too.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
Original Message:
Sent: 12-02-2025 11:55
From: Jane Scanlan
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
No enhancements @Kevin Moyes. All vanilla.
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Jane Scanlan
Partner
Next Level Manufacturing Consulting Group
Original Message:
Sent: 12-02-2025 11:36
From: Kevin Moyes
Subject: Zero quantity transactions post to Inventory Transaction History for backordered, zero quantity shipped items
Enhancements?
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON