Sage 100

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

In Device Manager or Printers and Scanners, it's named "Printer136 on dc1". I think the printer itself is named Printer136, so it's shared out from somewhere.

Port:  LAN_Printer136
Desc:  TCP/IP Advanced Port Monitor
Printer:  Printer136

As far as we can tell, it's not a garbage label.  It's a valid and good label that is just randomly erroring out that stops the print queue as you mentioned.

Right now the main fix is to just Cancel out the job that errored out and the other queued jobs will print fine.  I don't know if the job that errored out is ever printed without someone going back in and reprinting it.

I'll mention some of these suggestions and try to get some clarification on others from the customer in the meantime.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.

Todd,

May not be able to answer all of those perfectly, but I'll do my best. The printer is set up on the server and not direct on the workstation.  All of the printers are set up this way (7 total printers, 3 of which I know are set up the same and have no issues, the other 4 may be set up exactly the same, but not 100% sure, though I do know they're not direct on the workstation).

I'm going to say it's a Print Server as opposed to built in NIC because they do print a lot of labels throughout the day.

The error is generic.  Just says "Error - Printing".

What do you mean by "Do you get any output"?  Labels are printed prior to the error, and labels are printed after the error is cleared out. Not sure if the label that errors out eventually prints or not or if a user has to go in and reprint it.

For the printer that errors out, it is using ZDesigner ZM400 300DPI (ZPL).  The 2 other printers I know are set up similarly to this one both use ZDesigner ZM400 200 DPI (ZPL).  The printer previous to the one erroring out was using the 200 DPI and still threw errors. The newer model of it uses the 300 DPI. I'm thinking this also answers your question about what Zebra printer it is.

We're not sure how many labels they send to the printer(s) a day, but we do know that when labels are sent, it's only 1 label and only 1 copy of the label sent to the printer at a time.