General Consultant Discussion

Yesterday, one of my clients forwarded an email they received from SAGE that explained in the Customer Portal how to flag support tickets that the client initiate. ""By doing so, Sage will allow your business partner access to your support tickets on the Sage portal"". I wonder why SAGE is sending this email now.

I'm taking an inbound support call at this moment. The customer is confused too.

My understanding was that Sage was going to review the policy of setting it to off by default and were considering setting it to on by default. In order to do so, they were going to have to notify the customers. That's my best recollection of a 6 month old conversation.