@NicoleRonchetti - oh, thank you, that was such an easy answer! I was in the TST company and it had not been turned on - but here's a bug on Sage's part - even when I opened the Customer screen in the live company, it still didn't show up. Because I had done a right click Open in Secondary Company - it still looked at the setup in the TST company instead of correctly looking at the setup in the live company.