Sage 100

Wondering if I'm missing something here... Is there a way to setup RMA for cross shipping of items? Everything I'm seeing the RMA closes if we ship would like it open awaiting return... anyone getting different results?

I'm not sure I understand what your looking for. Cross shipping is standard function in RMA. if you select the cross ship check box, and you have replacement as your customer action then it creates a sales order when you generate the documents even though the item has not yet been returned by the customer. if you don't check the cross ship and have replacement as your customer action then it creates the sales order after the RMA receipt entry is updated. is that what your looking for?

Also when you receive the items from the customer and they are approved, it will automatically create a Credit memo.