Sage 100

Within TrueCommerce HighJump Transaction Manager upon ""Exporting"" Orders to Sage 100 S/O Entry, we periodically get a ""Creation Date/Time is required"" message (in Transaction Manager). If you then just re-try exporting that order to Sage, it goes thru. WTH?! Any thoughts out there?

You don't mention what you have tried so far. KB attached. Possible SO entry panel reset or ALE replacement.

I'm a bit stumped on this one so I actually haven't really tried much thus far because of how the error is being generated, i.e., from within EDI - and TrueCommerce isn't able to assist ""since it's a Sage error"". I have the same KB article you attached and I was going to try and reset the grid, panel, size, etc., but because of how this data is getting into S/O Entry (i.e., _not_ via manual entry), I didn't think that possible resolution applied. No other users have reported this error. The thing that's really troubling is the fact that after the error occurs, it then goes thru fine if you simply try it again. We plan on Rebuilding S/O Keys and Sorts tonight.

Just because the data isn't entered manually doesn't exclude the error. Whether TC uses the BOI interface or Vi, the programs use the business object.