Waiting on feedback from Sage (hopefully not like the Energizer bunny though). A client recently committed to implementing JobOps and wanted to go with a 25 user license. Two months ago, they purchased a single user license that put their total at 19. Last week, they bought six additional to move them to the 25 total matching their JobOps committment. I install the keys on Friday and now the system shows (as does their profile on SSO) a total of 26 users. Even though I was schooled in ""New Math"" back in the day, to me 19 + 6 equal 25, not 26. The only thing that comes to mind is the SageCRM license provided in v4.5. During Beta, they even made a big deal about getting a new unlocking key. My office copy of v4.5 now shows 21 users when it used to be 20.