Sage 100

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  • 1.  WindX client connection

    Posted 11-19-2019 11:10
    Upgraded a customer over the weekend from 4.5 to 2017.
    Now they are getting Windx client connection timed out
    Switched from service to application and did the changes in the registry suggested in KB20344
    Today the Application shutdown all of a sudden......
    Any ideas?????

    30 users in Advanced version 2017

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    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
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  • 2.  RE: WindX client connection

    Posted 11-19-2019 11:43
    Including the part about allocating more resources?  I noticed KB 20320 was updated a few months ago.  Maybe something in there?

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 3.  RE: WindX client connection

    Posted 11-19-2019 12:58
    Check the Windows Event Viewer for evidence of a program crash.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: WindX client connection

    Posted 11-19-2019 12:59
    We have had similar issues on the newer server operating systems.   We think for our one client who is having the issue now, is that he's RDPing into the Server and after he logs off, there's a time lapse, and then the application server stops.  Something about RDPing...This is what we've been suggesting.

    Create a network user with administrative rights, let's call it SAGE100.​
    Log onto Server as the administrator.
    Stop the application server.
    Log off as the administrator and log on as SAGE100 administrative user
    Start the application server
    Disconnect or sign out or whatever is available
    Do NOT user the user SAGE100 again, unless you specifically need to go to the server and stop the application server
    If you RDP to the server do NOT use the user SAGE100
    Do NOT use the user SAGE100 for any other reasons, except for stopping and staring the application server

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    Roberta Chase
    Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
    CompuData, Inc.
    Philadelphia, PA 19154
    215-969-1000, ext. 277
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