Sage 100

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  • 1.  Why when I ask Sage that they provide a guarantee

    Posted 07-23-2012 10:47
    Why when I ask Sage that they provide a guarantee to a customer about to accept a $35,000 reinstatement that the price won't go lower between now and September does Sage look at me like I'm crazy? Their reply? Well we just came out with promos so we wouldn't offer any others. Great. Then Sage has no risk. Keep the customer happy and guarantee it... I guess that wasn't in their CAM script that they got on the first day of work...


  • 2.  RE: Why when I ask Sage that they provide a guarantee

    Posted 07-23-2012 12:58
    Dealing with Sage on a customer reinstatement has been like dealing with a used car dealer I am not kidding.


  • 3.  RE: Why when I ask Sage that they provide a guarantee

    Posted 07-23-2012 13:10
    You're being too kind.


  • 4.  RE: Why when I ask Sage that they provide a guarantee

    Posted 07-23-2012 13:26
    Step One: Sage indicates I should go see what the highest amount the customer will pay Step Two: Sage indicates that waiving the maintenance penalty will be ""no problem"" Step Three: Problem. Oh, and we want to talk to the customer directly These folks are in a total alternate reality.


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