Sage 100

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  • 1.  Why did an AP Check run print over a voided check?

    Posted 01-24-2019 15:28
    ​Client voided a check in Manual Check Entry, posted the register.  This check was not the "next check" in the box, it was somewhere in the middle and it got destroyed, hence the void.  When they did their next Check Disbursement, it did not recognize the previously voided check, and printed that check number.  Which then caused all the subsequent checks to be off by one check number since that check number was not in the printer tray.  Is there a way for the system to recognize the voided check in the middle of a check run and have it automatically "skip" printing on that voided check number? 

    What would be the proper procedure to handle this?

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 2.  RE: Why did an AP Check run print over a voided check?

    Posted 01-24-2019 15:31
    Sage doesn't have a validation to that 'voided check' issue.  It's just more of a flag for audit purposes.

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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  • 3.  RE: Why did an AP Check run print over a voided check?

    Posted 01-24-2019 16:59
    Edited by Rhonda McNamara 01-24-2019 17:13
    OHH: This is what I missed.  The check was bad before they did the check run. They voided the check before the run.  I didn't pick up on that.
    I think I'm missing something big picture-wise. So they did a regular check run, printed checks 1-5, but check 3 jammed - not sure if it printed, then ripped, or printed on the next check number and threw off all the remaining numbers?  Either way, you'd reprint 1 or 3 checks, correcting the starting check number and voiding either 3 or 3-6 as a result, automatically.  I'm using the term void, as opposed to reversal.

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 4.  RE: Why did an AP Check run print over a voided check?

    Posted 01-25-2019 09:55
    ​All good information, but not what I was hoping for.   Confirmed behavior that the voided check is for "memo purposes", and I will have to recommend a few changes to assist with this in the future.
    1.  remove all paper in the printer tray before putting in checks, to alleviate the potential problem of leaving a check in the tray.  It is easier to remove "all paper", then later to remove "all checks", and hopefully it won't happen again.
    2. if they have to void a check in the middle of the good checks, put a bright piece of paper in it's place, with a message to remind them they already voided that check.  Maybe then they can just print up to that check number in their check run.  IDK exactly what to recommend.  At least, it would warn them properly. 
    3.  ask all of you here on 90Minds to vote for this enhancement on the Idea Page.  https://www5.v1ideas.com/TheSageGroupplc/Sage100ERP/Idea/Detail/39333

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 5.  RE: Why did an AP Check run print over a voided check?

    Posted 01-25-2019 21:25
    Another option is to buy blank check stock and have Sage printer the entire check (even the signature).  Guaranteed that this will no longer be an issue.  Save a lot of money if you have multiple banks.  Might be an issue if management is stuck in the 80's and "need" numerical control processes.  Could also be an opening for ACH payments.  Sometimes you have to push them.

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


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