Sage 100

While online with a Sage analyst earlier today, we witnessed a Sage Exchange update message pop up in the client environment. She mentioned that there is a problem with this update, having to do with editing CC info in the vault. This analyst has taken 3 calls already today.

Thanks for the heads up. Did they clue you in on the fix??

No, I don't know if they have one yet.

I was just prompted (second time today) to update Exchange. Wonder if it was fixed.

Just in via e-mail ALERT! Sage Exchange Desktop Viewing Card Information An update to the Sage Exchange Desktop application this morning, November 5, 2015, had the unexpected result of causing credit card numbers to be masked, except for the last four digits, when viewed through the application. Sage has deployed an update to partially resolve this issue, and a final update to fully resolve the issue is expected this afternoon. Your Sage Exchange Desktop will display a pop-up notification when the update is ready to install. We apologize for this inconvenience, and thank you for your patience. We value your business and remain committed to your satisfaction. If you have questions or need additional information, please contact virtualsupport@sagepayments.com. Best Regards, Sage Payment Solutions

Don't ask me why, but after the automatic update this morning I decided to check for updates again on the Sage Exchange icon running in my system tray. Well, I got the exact same message regarding the mandatory update. So, I ran it again. After it finished and restarted, I checked for updates again. This time I got the message that there were no updates. Now, I cannot comment on the masking of the card numbers because I have always thought that once you enter the credit card into the vault all you see is the last four digits in both Sage 100 and the screen where you enter it into the vault. I also do not have much (or any) experience with SPS since we use APS. :-)

Received another e-mail ALERT! Sage Exchange Desktop Viewing Card Information-Update An update to Sage Exchange Desktop has been deployed. Once the update is installed, the Sage Exchange Desktop version will be 1.0.006.031. This update resolves the issue with card numbers not being displayed properly in the application. A side effect of this update is latency across our systems. Virtual Terminal, Sage Exchange and Sage Exchange Desktop are impacted. Users may experience longer than normal transaction processing times. We expect service speed to normalize over the next hour. Please check your batch before settling to ensure that all transactions have been processed successfully. We apologize for this inconvenience. We value your business and remain committed to your satisfaction. If you have questions or need additional information, please contact virtualsupport@sagepayments.com. Best Regards, Sage Payment Solutions

Had a customer this afternoon who was trying to accept a sales order with a cc deposit on it and it came back ""The Creation Date is Required. The Creation Time is required."" Hadn't seen this before. Related? Sage's KB said it is a corrupt record and to delete the order and re-enter it.

Possibly. Who knows what kind of problems this conjures up/ I would expect that APS also has/had issues as they use the Sage Exchange as we..

I can at least confirm that we had no problems processing credit card transactions with APS today after we manually forced the check for updates after the initial automatic update failed AND before the second automatic update was pushed out later this afternoon.

Still getting these popups today. Customers are asking WTH is going on.

According to Sage support, yesterday's update affected all Sage products and they continue to work on pushing updates out however the 'server' is being overtaxed. He is trying to find me a link to a manual download.

Which did not resolve it.

Yet another email received today.... Application Cannot Be Started error in Sage Exchange Desktop Some Sage Exchange Desktop users are receiving an ""Application Cannot be Started"" error when attempting to view credit card information or process payments. Reinstalling the application resolves the issue. A PDF file with instructions on removing and reinstalling Sage Exchange Desktop can be downloaded from this url: https://support.sagepayments.com/link/portal/20000/20000/Download/2599 After removing the app, go to https://www.sageexchange.com/install, click NEXT and then click INSTALL. Please contact Support at 877-470-4001 if you experience any difficulty with installing the Sage Exchange Desktop application. We apologize for this inconvenience. We value your business and remain committed to your satisfaction. If you have questions or need additional information, please contact virtualsupport@sagepayments.com

@JeffSchwenk this would work if the SE icon actually appeared on your monitor. Mine does not because it's not registered and I'm guessing my customer's isn't either.

SE downloads the file the first time you try to submit a CC transaction.

So if the user isn't an admin, it will not install/register properly? That appears to be the issue at at least this customer.

Had the customer have someone with admin rights login to her machine and the download/install then succeeded. He thinks I came up with the magic bullet. Told him I had help from this group...

YES, major PITA for users that don't have local admin rights...