General Consultant Discussion

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  • 1.  When an incoming email or call from a non-customer

    Posted 08-14-2013 07:44
    When an incoming email or call from a non-customer begins with ""We use a really old version of MAS90"" - assume that they are not inclined to pay and have a quick summary of pricing options available to send them. Do not under any circumstances get on the phone listening to their various problems which will all end with you being queried for a ""quick question"" (aka no cost) answer to their ""easy"" question. Believe me - just throw these back because you're never going to bill anywhere near the value you provide.


  • 2.  RE: When an incoming email or call from a non-customer

    Posted 08-14-2013 08:03
    I'm guessing this wasn't something that fit on a fortune cookie.


  • 3.  RE: When an incoming email or call from a non-customer

    Posted 08-14-2013 08:12
    You will never bill for value any question starting with ""we use really old MAS 90"" --- that would fit


  • 4.  RE: When an incoming email or call from a non-customer

    Posted 08-14-2013 09:36
    I once abruptly ended a meeting when I was told ""our owner can squeeze blood from a penny."" They were also running an out-dated installation.


  • 5.  RE: When an incoming email or call from a non-customer

    Posted 08-14-2013 13:01
    How about a call from someone using an Accountant's copy and afraid to call Sage because the software isn't licensed to them.


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