We have one happy client - they are GLARAP only, no PO, have been using for well over a year, no issues that I know of. Implementation and training seemed to go very well. This was the first one and life seemed rosy at that point re APA.
Second client has discontinued use and requested (and FINALLY received) credit for many months of "minimum subscription fee" when it was not working for them at all. The installation didn't work, the client wanted to use it with PO and that integration did not appear to be working (at least not then), support seemed to be at a loss and trying to get them to work on it again was frustrating. Based on that, I would be leery of working with APA. (Oh, also lots of personnel changes during this YEAR that this was happening.)
Two other clients using it and they seem to be happy with it, but they occasionally have glitches. Invoices won't import, etc. We direct them to APA for support, normally, although recently the error on one was obvious - their vendor was re-using their invoice numbers and had sent them the same invoice number as an invoice from 2014, and APA kicked that out. Have not heard back that support sucks, so their issues must be getting resolved. Based on these, I would give it a try, but not expect it to beat sliced bread.
Going live was usually a couple of months, tops. No fee concessions that I know of. The thing I am curious about is whether the PO integration is working well. ALSO, APA was talking about adding an employee expense add-on, but I don't see that this ever came to market.
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Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
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