General Consultant Discussion

 View Only

  • 1.  What happens to Sage migrate credit if you reduce licenses?

    Posted 01-29-2019 11:59
    A customer has 32 users and is thinking about reducing them.
    They also have a Sage migration credit which is substantial.

    If they reduce users do you know what Sage does with the remaining migration credit?

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------


  • 2.  RE: What happens to Sage migrate credit if you reduce licenses?

    Posted 01-29-2019 12:43
    Ask five Sage employees, get five different answers.  Pick the best one????  Good luck!  This might be a good case study for MOTM.

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 3.  RE: What happens to Sage migrate credit if you reduce licenses?

    Posted 01-30-2019 17:26
    ​I would imagine the credit would be reduced on a pro rata basis. That's the logical answer, not necessarily the Sage answer.​​

    ------------------------------
    John Hoyt
    john.hoyt@formingsolutions.com
    ------------------------------

    Original Message


  • 4.  RE: What happens to Sage migrate credit if you reduce licenses?
    Best Answer

    Posted 01-30-2019 20:03
    I'm so up to my eyeballs in tracking manual Sage renewals and corrections and trying to hold everyone's hand that I'm not even going to suggest that the customer make a change until the credit is gone. Which, BTW, is probably ok with Sage...

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------

    Original Message


  • 5.  RE: What happens to Sage migrate credit if you reduce licenses?

    Posted 02-01-2019 16:47
    I have a client waiting for a credit (AP check) for a refund of an overcharge last June.  They were promised $500.  Check arrived this week for $278.00.  Where does one begin to complain?

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


Related Content