Sage 100

Well this one was interesting... Apparently, client went into Payroll Setup Options and changed the current period from 2 to 3 on July 2nd (Activity log confirms) so now, her quarterly reports are incorrect (they include amounts from both quarters 2 and 3). There is nothing in the log to show PR Period End was ever processed for Qtr 2. She said she is fine since she knows the correct numbers so I make sure she runs period end for quarter 3. I tell her she should be good going forward and she says, ""Let me check to make sure it is correct"" and opens PR Setup Options to verify it says period 4. ""Do you always verify it like this?"" ""Yes."" ""Do you think you did this at the end of 2nd quarter and when it didn't say 3, you changed it to 3?"" ""Hmm."" ""If it does not say the correct period, NEVER change it in PR Options."" ""Okay.

I have clients that do stuff like that and then I get the ""wordy game"". I had a client call me and say his balance sheet was out of balance and didn't know why. After 50 questions...I found out he went into g/l setup options and reopened prior period, threw entries in and moved it forward the same way. This has always been a problem with MAS and it still is but he wouldn't admit it until I pulled it out of him. Frustrating...

When I told her what I believed to have happened, she said, ""Yes, but when you go into Payroll Check History Report, the correct dates of 7/1 to 9/30 are there so that can't be it."" Well, you see, that is coming from the current period in PR Options - which you CHANGED to 3!

You won't believe this but I just got off the phone with a client who called and said that she voided a payroll check and it ""disappeared""! She said she had the registers and everything and it was not in her system. So I pinged into her workstation and sure enough it wasn't there. So I asked her to fax me the registers and guess what she did? She voided the payroll check in the open 3rd quarter payroll company that she just made and didn't understand why it wasn't reflecting in the live company that she uses daily!!! All I could do was shake my head...problem resolved.

So what are you doing to fix the periods? Manuall file the reports?

Pretty much, yes. Her biggest concern was what was going to happen when she closed 3rd quarter. I told her that her YTD amounts do not change, only the QTD fields so once she closes Q3, she should be good. We ran period end together then she opened PR Options 'just to be sure' and then it dawned on me how this happened. She thought she ran period end for Q2, went to verify and then changed it to 3 when it still said 2. And I want to point out, it wasn't me who trained her in!