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  • 1.  Well, this is a weird one. Client deleted an unus

    Posted 03-23-2016 12:24
    Well, this is a weird one. Client deleted an unused bank code a while back, and today the prenote wouldn't generate because of a Missing Prenote Bank Code. The bank code selected when creating the prenote was still out there. After much mucking about, it appears to have something to do with the PR_005 file, (which isn't in the TRSG), which had a record for the deleted bank code but not the current one. Looks like the prenote record in PR_03 doesn't grab any actual bank info (routing, bank account) when creating the record, so it had apparently been using the ""1"" for quite some time. Thought about contacting Sage, but then decided it was too much effort. Sads. How many other bugs exist that aren't mentioned because it's too much effort for too little reward? The work around is just fine, etc, etc.


  • 2.  RE: Well, this is a weird one. Client deleted an unus

    Posted 03-23-2016 13:30
    Agree with you @BethBowers on not reporting errors to SAGE. Sent a SAGE Knowledgebase article to client about Payroll. Client followed the instructions to the letter. Discovered Part III of the instructions were not necessary. No reward for helping SAGE keep accurate information in the knowledgebase.