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  • 1.  Weird Sage support call re programmers in code

    Posted 01-24-2025 10:34

    This is a first - just got on a support call with IT/client/Sage support and Sage asked me if I had the resources to have a programmer look at the code for Payroll because they hadn't been able to figure out what the client issue was.  Excuse me? Is this normal? I slowly repeated back "You want one of our programmers to look at YOUR CODE?" The Sage guy immediately started back-tracking and basically tried to get me off the phone as soon as possible, which then meant I called back the IT guy, made sure I wasn't on speaker, and verified that they had not just Googled Sage support and got those funky liars that charge you 2900 for any support issue and want to reinstall Sage from scratch for every thing.

    He reassured me it was really Sage, they had a support plan and weren't being charged, and that they had been working on this for 6 hours starting last night.



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: Weird Sage support call re programmers in code

    Posted 01-24-2025 10:40

    That's so odd! Super curious what could take 6 hours and still not be resolved? We do quite a bit of payroll, if you want to share the issue, maybe we've run into it.



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    Dawn Kulbacki
    Capitol Computer Systems, Inc.
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  • 3.  RE: Weird Sage support call re programmers in code

    Posted 01-24-2025 10:45

    @Dawn Kulbacki - I didn't get much detail after the Sage guy kicked me off the call.  I think they just can't run the Tax calculation.  Sage was going to have them install the latest Payroll version, but doubtful that helps.  I told the IT guy to contact me if he needed to (if Sage continues to run around like chickens with their heads cut off).



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 4.  RE: Weird Sage support call re programmers in code

    Posted 01-24-2025 11:23

    Look on the partner portal for an open / recently closed ticket for the customer?



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: Weird Sage support call re programmers in code

    Posted 01-24-2025 11:29

    @Kevin Moyes - I can't, since I am but a lowly subcontractor...  :-)



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    Beth Bowers
    (269) 358-0989
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    Original Message


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