Mark, this is a weird request. We have their ERP implemented. But there are additional projects they want to do involving varying areas of technology. They don't get anywhere on these efforts and are pointing fingers at why. The real reason is that the owner has ADD and his GM is not much better. The only time a project ever has anything written down about goals, etc., is when we propose a project. Fundamentally there is nobody there, except possibly the Controller, who understands that accountability starts with a clear definition of the problem to solve.
For example, they saw nothing wrong with authorizing a web/software project to expose customer service jobs to customers without any written spec or plan. Now they're frustrated that after $30k they have nothing to show!
The problem is political more than technical, but it took me 90 minutes talking with our ally/sponsor to get her to see it that way!
So, I think if they proceed down this path, there is FT work here for quite awhile, but I also think it inevitable that he/she will get ""knifed"" in the first year.
Ideas?