Sage 100

We have a client on version 4.5 (hoping to upgrade soon) who is getting the following error when running any VI export job: First message: File XXXXXXX not found. Second Message: Error 12 in VI_Export_UI at line 0609. I tried creating a new simple VI export job and received the same error. All of the exports are from AR_InvoiceHistoryDetail. I've found nothing on the Sage Knowledebase or Sage City and since they are on 4.5, I cannot call Sage. I'd appreciate any suggestions.

Do they have any 3rd party add-ons? Maybe you can reinstall the files? I would start by comparing their VI folder to yours and see if anything is missing. Are you able to pull the data out using ODBC?

Suggest that you check permissions too, that the user has access to the export area. Also try a new export job, different source file, to a different directory to trouble shoot.

Sage 100 Standard or Advanced?

Any other details recorded in Sage 100 Activity Log?

It is Sage 100 Standard. The client is having internet issues at the moment so I can't log in to view the activity log. As soon as I can log in, I will let you know.

Hi - what service update on 4.50 ? (assuming this is still an issue)

OK, I was finally able to log back in with them this morning. I see numerous error 12's in VI_Export_UI.pvc at line 0906 and VI_Import_ui.pvc at line 01226. They have no third party enhancements. This happens with multiple users on any VI import or Export job with different source files. I'm going to try reinstalling VI this afternoon and will keep you posted.

v4.5.2

Hi - the error 12's at 906 relates to renaming VI_JobLog.M4T in MAS_SYSTEM to a job specific file in the VI folder (you can PRINT LogName$ in the debug window).... when it is done renaming, it recreates VI_JobLog.M4T in MAS_SYSTEM. you may have an issue where VI_JobLog.m4t in MAS_SYSTEM is missing, or locked, etc. Good Luck

Thank you Jeff! I will try that with the client today (if I can get logged in) and let you know.

Jeff, you were correct the VI_JobLog.m4t file was missing. I replaced the file and they are up and running. Thanks to everyone for your suggestions.