Sage 100

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  • 1.  We have a client on Sage 100 v2014, recently upgra

    Posted 03-19-2015 14:03
    We have a client on Sage 100 v2014, recently upgraded mid December. They are realizing that they have SO invoices where the total does not match the lines. Of course, in every case the customer is under charged. I have done some homework and found that this issue has been popping up randomly since v2013 AND Sage has issued a HotFix (with not a lot of explanation) for this in mid Jan 2015 (REALLY wish I would have caught that HotFix sooner). So here is my sitch: *333+ invoices were effected *$242K in under charged revenue *Inventory items were not relieved *Revenue understated, cogs understated I am putting a plan together to correct, BUT was wondering if anyone else has experienced this to the extent that we have and if a utility has been drafted to help with the corrections. I know this is a BIG WISH :-) Thanks! @Sage100UrgentSupportNeeded


  • 2.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-19-2015 21:08
    Rebekah would hot fix SO-5004-Tor SO-5005-T apply - fixes similar issue on 5.00.8 and 5.10.4


  • 3.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-20-2015 12:44
    **UPDATE** - OK so it gets odder! Turns out the invoices that went to the customer were correct. Whew! But we are observing is hat when the invoice is posted ""phantom"" lie items are being added and written to the invoice history detail table. SO when an invoice is reprinted we see these items. It is mot a form issue, i can see these ""new/phantom"" items in the data file. This is so WEIRD! Good news is accounting and customer records and inventory seem correct. But what would or could cause these extra/random items to be added to lines in invoice history? I have checked for duplicate invoice numbers..not it.


  • 4.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-20-2015 12:47
    data corruption, bad rebuild of key files, errant attempt at dfdm by the end user, a vi job gone awry, fraud


  • 5.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-20-2015 13:07
    Isn't this where you use your client's gold plan support and dump it all on Sage?


  • 6.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-20-2015 14:44
    And that's when Sage asks customer to restore files from ""last good backup"" and call the consultant.


  • 7.  RE: We have a client on Sage 100 v2014, recently upgra

    Posted 03-20-2015 15:02
    **UPDATE** Turns out there are AR invoice history records WITHOUT a matching header record AND the invoice number on those history lines is being used again. Crisis averted! Now to scrub the data.


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