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  • 1.  We have 1 user out of 15 who get's the following e

    Posted 08-01-2014 15:05
      |   view attached
    We have 1 user out of 15 who get's the following error message every time he prints any document. Apparently this started after moving MAS to a new server. Currently running 4.40. His workstation is the only one and we have uninstalled and re-installed multiple times.


  • 2.  RE: We have 1 user out of 15 who get's the following e

    Posted 08-01-2014 15:12
    I am assuming the user is printing to paperless office? If so, this has to do with the CDINTF.dll files - 32-bit vs 64-bit. do you have access to Sage KB - look at the archive KB for the solution.


  • 3.  RE: We have 1 user out of 15 who get's the following e

    Posted 08-01-2014 15:19
    http://infosource.sagesoftwareonline.com/sw_attach/kdb.asp?isResolutionConceptID=519025


  • 4.  RE: We have 1 user out of 15 who get's the following e

    Posted 08-01-2014 15:23
    Thank you both! That solved the issue.


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