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VI Error displays when running a program "You are not authorized to access this program"

  • 1.  VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 11:16

    we have a client that installed PU4  on their Sage 100 Adv. v2019 pu3 with Scanco and ACS Multi-bin. They are getting an error 18


    Creating a new job and running it renders "You are not authorized to access this program" and they  running as the Sage admin (full rights).


    Anyone seen this before.

    this is happening with all Vi 's




    ------------------------------
    Jim Woodhead
    DSD Business Systems
    619-990-3946
    ------------------------------


  • 2.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 11:18

    Are you running it right from the menu or from within VI, Main, Import job Maintenance?

     






  • 3.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 11:22
    Did they also install the Scanco Multi-Bin Product Update for v2019 PU4? 
    Scanco Compatibility List:  https://www.scanco.com/scanco-software-matrix?utm_campaign=Partner%20Digest%20Emails%202021&utm_medium=email&_hsmi=106614852&_hsenc=p2ANqtz--T1RN3Z9HuJmHrxvNsoGA4hVtSpvmUkHktbq_O76Jm4W77MqgwOvFanxx2uxJUX5nWWuX1JO8cCfCu_7DbxkhkxVW6_CycowS4aPAi_-7uFYYNvI0&utm_content=106614852&utm_source=hs_email

    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------



  • 4.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 11:26
    Edited by Jim Woodhead 01-26-2021 11:35

    Yes.  They have  installed  Muliti-bin PU4 update too.

     




    Original Message


  • 5.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 11:30
    Was the "Prepare Data" function run inside of the Scanco Product Registration screen? Sometimes I have to run it twice to fix issues.

    ------------------------------
    Amber Prayfrock, Blytheco
    ------------------------------

    Original Message


  • 6.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 12:20
    Did you check your admin Role to make sure it has all new options (which might have been added during the PU install)?

    Also, recompile (through VI Job Maintenance) and verify NTFS permissions.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 7.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 16:01
    We have a temporary resolution..   We restored the VI folder from PU3  (prior to upgrade) and all seems to working again.  We will think there is something in the PU4 or Scanco  MB PU4 update that stepped on something but for now it is working.  

    Thanks for all the replies..  "Love 90Minds"

    ------------------------------
    Jim Woodhead
    DSD Business Systems
    619-990-3946
    ------------------------------



  • 8.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 18:10
      |   view attached
    Hi Jim, 

    We reached out to Ron Chomp yesterday to validate there were not be any conflicts with installing MB PU4 for Sage 100 2019 for one of our clients that had some recent issues with MB, he indicated that there was an important patch that they issued yesterday (Monday) morning.  He mentioned that the knowledgebase wasn't updated with this yet, but we should install MB PU4 & the attached fix should be "copied in after installing PU4"  

    Might be worth a look to see if this resolves your issues! :)

    ------------------------------
    Tiffany Stone
    Project Manager | Client Success Manager (CSM)
    Eide Bailly
    Loveland CO
    ------------------------------

    Attachment(s)

    pvc
    SO_140MB_SalesJournal_upd.pvc   11 KB 1 version
    Original Message


  • 9.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 21:04
    @Tiffany Stone​ - What does the hotfix do?  I too installed Sage v2019 PU 4 and the MB PU a couple days back.  This is the first mention of a MB hot fix.  Also, have not encountered the VI issue @Jim Woodhead
    ​

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 10.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 01-26-2021 21:19
    Edited by Jim Woodhead 01-26-2021 21:22
      |   view attached

    Edited: 

    Jeff,  this is the hotfix Tiffany was referring too ...Ron Chompf fixed this issue on updating a SO Invoice UPD this Saturday 

    Here was the message  

    We are now getting the attached error when the Sales team is posting SO Invoice batch.  I have not been able to find anything in either Sage's KB or Scanco's.  We are running Sage 100 Advanced v2019 SU4, having installed SU4 very early this morning.  Both the Sage SU4 and Scanco's MB SU4 updates were installed, and data converted at the company and Scanco utility level.  No reports of other related issues today given the update.

    Error 20  in SO_140MB_SalesJournal_UPD_pvc..  It looks like an bug/defect/typo in one of the  Scanco programs.  

    Seems like you will know if you get it.  Note the fix did nothing for the VI issue,    :(

           



    ------------------------------
    Jim Woodhead
    DSD Business Systems
    619-990-3946
    ------------------------------

    Original Message


  • 11.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 02-03-2021 20:29
    Wow, the little stuff is becoming overwhelming.  Does anyone know for sure whose problem the "not authorized" message really is?  Am trying to do a simple VI tonight in v2019 PU with the Scanco Multi-Bin 2019 (6.10.4.1) installed and have encountered this issue. 

    TIA

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 12.  RE: VI Error displays when running a program "You are not authorized to access this program"

    Posted 02-04-2021 10:47
      |   view attached
    Feedback from Scanco......

    Thank you for all the additional information, when you mentioned other folks seeing this, I figured it was the Error 18. This is a Sage issue, and our Dev team in currently working with Mitch over at Sage to help resolve.

    Two options here for a workaround: Restore from backup the MAS90\VI Program folder with one prior to upgrading to 2019.4

     OR:

    Change the Compiled Name of the Job to a new program name then compile the job in import job maintenance.

     In addition to replacing the two programs in the VI directory on their system with the attached programs, the following steps must also be performed.

     Access Data File Display and Maintenance

    Open the VI_JobHeader file

    Click the Lookup button next to the key

    Review the CompiledName fields to find the highest job name (Only the last two digits can be changed)

    Find the Import Job Name in the Job Name field

    Edit the record

    Change the CompiledName field to the new number

    Update the record

    Close Data File Display and Maintenance

    Access Import Job Maintenance

    Select the Import Job

    Click Accept to re-compile the job

    Click Execute

    Now you can either test/import the job



    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Attachment(s)

    zip
    18867HotFix[2019 6.10.4.0.0 MB Only].zip   105 KB 1 version
    Original Message


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