Thanks for the input Wayne. It is pretty sad when a company has a good product but we can't use it because the service and support sucks. Many of us focus on providing great service, and selling products are secondary. Unfortunately, this model frequently conflicts with the companies we represent. Software companies push software and, for many of them, service and support are secondary concerns. I like F9 as a product... Same with BizInsights.... SI is probably my least favorite but I will most likely end up buying it by default because I have the best resources available when I or my client needs help.