Sage 100

Does anyone have a client using Sage 100 v2021 PU1, with APS Credit Card (Repay)?  My client just upgraded and we can not get the REPAY Software to function.  They are telling me that the AR Payment Type Screen no longer reads "Paya", and instead should read REPAY.  Mine does not.  And they have sent me two different installers for my client.  They say I must be installing wrong.  (RC, Run as Administrator, Convert Data, Run Custom Office Utilities; pretty simple to me). On my local PC, I installed their software and I also don't see changes to the AR Payment Type Screen.  Feels like the run-around, and I have a client that can't charge credit cards for their second day.  

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------

They changed the way their keys work within the past 6 months.  Make sure you are using the new keys, not old ones.  When I ran into that in an upgrade a few months ago, I added this to our upgrade checklist.


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

@Kevin Moyes I was trying to attach a screen shot of AR Payment Type.  Do you have a screen shot?  Mine still says "paya" on the bottom section.​​

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------

Original Message:
Sent: 10-26-2021 12:49
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

They changed the way their keys work within the past 6 months.  Make sure you are using the new keys, not old ones.  When I ran into that in an upgrade a few months ago, I added this to our upgrade checklist.


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

The documentation shows how it should look...

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-26-2021 13:02
From: Madeline Stefanou
Subject: v2021 PU1 with APS / REPAY

@Kevin Moyes I was trying to attach a screen shot of AR Payment Type.  Do you have a screen shot?  Mine still says "paya" on the bottom section.​​

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 10-26-2021 12:49
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

They changed the way their keys work within the past 6 months.  Make sure you are using the new keys, not old ones.  When I ran into that in an upgrade a few months ago, I added this to our upgrade checklist.


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

Watching this as well.
I have an overdue 2021 UG that is using APS/Repay
I put the brakes on the UG once I read that there was an issue with the Repay integration

------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
------------------------------

There are new steps to activate APS after the change from a few months ago, and they are not well understood by APS support staff.  Documentation at the time had nothing for upgrades from old keys to new keys... I mean, why would they want to document *that*? :eyeroll:
For one upgrade I was emailed the WRONG new API key for one of the customer's company codes. 
Double-check everything.
Link to post from that fiasco.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-26-2021 13:17
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

Watching this as well.
I have an overdue 2021 UG that is using APS/Repay
I put the brakes on the UG once I read that there was an issue with the Repay integration

------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
------------------------------

Just had a 2019-2021 upgrade that included WSP and APS.  WSP went fine - APS took 3.5 days to resolve.  Strong suspicion that they installed the wrong version of APS at one point.  AND wrong company codes.  Total DISASTER.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
269-445-1625
------------------------------

Original Message:
Sent: 10-26-2021 13:23
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

There are new steps to activate APS after the change from a few months ago, and they are not well understood by APS support staff.  Documentation at the time had nothing for upgrades from old keys to new keys... I mean, why would they want to document *that*? :eyeroll:
For one upgrade I was emailed the WRONG new API key for one of the customer's company codes.
Double-check everything.
Link to post from that fiasco.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 10-26-2021 13:17
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

Watching this as well.
I have an overdue 2021 UG that is using APS/Repay
I put the brakes on the UG once I read that there was an issue with the Repay integration

------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

I just emailed asking for updated instructions, also.

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------

Original Message:
Sent: 11-04-2021 17:25
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Sad... upgrades should be routine / easy.  It seems things went down hill after APS took over for the software development from ASI.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 11-04-2021 17:33
From: Barbara Goldstein
Subject: v2021 PU1 with APS / REPAY

I just emailed asking for updated instructions, also.

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------


Original Message:
Sent: 11-04-2021 17:25
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

PDF attached... still has horrible wording for an upgrade. 

• "Convert Cards"
• "create Repay credit card records" 

I don't want to do either of those things!  I just want to relink to their existing card vault.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 11-04-2021 17:40
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Sad... upgrades should be routine / easy.  It seems things went down hill after APS took over for the software development from ASI.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 11-04-2021 17:33
From: Barbara Goldstein
Subject: v2021 PU1 with APS / REPAY

I just emailed asking for updated instructions, also.

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 11-04-2021 17:25
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

@Kevin Moyes the file for v2021 should say "repay", not the APS one they are sending.

Be 100% sure you have Network Administrator Rights.  If not, it will "appear" to work fine, but then really won't work.  I'd keep emailing to get the right installer.  ​

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------

Original Message:
Sent: 11-04-2021 17:25
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

I do have the Repay installer...

The original one they emailed me was for v2018 (the "from" version in this upgrade, not the "to" version).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 11-04-2021 17:53
From: Madeline Stefanou
Subject: v2021 PU1 with APS / REPAY

@Kevin Moyes the file for v2021 should say "repay", not the APS one they are sending.

Be 100% sure you have Network Administrator Rights.  If not, it will "appear" to work fine, but then really won't work.  I'd keep emailing to get the right installer.  ​

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 11-04-2021 17:25
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Does anyone have updated APS / Repay instructions for upgrades?  I have an upgrade going Live on the weekend, and the ones that came with the installer still reference "APS" stuff, not Repay... (this is after being provided the wrong installer to begin with).
:eyeroll:
I've just emailed asking for the instructions, but I have more faith in 90Minds than APS / Repay support.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

I just got off the phone with a Sage 100 v2018 customer who has been having problems receiving timely Repay support.

Their complaint is:

- customers tell them they can’t click the link on the emails
- at least one customer received a click to pay email and when they went into the portal they saw many other invoices - that weren’t theirs. ( this might be tied to the customer number being close to - ie 00- SMITH01 , 00-SMITH02, 00-SMITH03,



---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
---------------------------------

I hope the other customer invoices had the same or higher prices than theirs.  Rut ro.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
------------------------------

Original Message:
Sent: 11-05-2021 13:39
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

I just got off the phone with a Sage 100 v2018 customer who has been having problems receiving timely Repay support.

Their complaint is:

- customers tell them they can't click the link on the emails
- at least one customer received a click to pay email and when they went into the portal they saw many other invoices - that weren't theirs. ( this might be tied to the customer number being close to - ie 00- SMITH01 , 00-SMITH02, 00-SMITH03,



---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
---------------------------------

Their other complaint is that they’re having trouble reaching someone in support who also follows up. According to them they submit tickets via email and it can take a week to hear.

I’ve reached out to Repay for guidance on what’s happening.

---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
---------------------------------



Original Message:
Sent: 11-05-2021
From: Doug Higgs
Subject: RE: v2021 PU1 with APS / REPAY

I hope the other customer invoices had the same or higher prices than theirs.  Rut ro.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
------------------------------

Isn't APS / Repay a 90Minds affiliate?  Perhaps we can get a representative into a webinar where we can have a Q&A on everyone's concerns... giving them a chance to "make it right"...?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 11-05-2021 13:52
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

Their other complaint is that they're having trouble reaching someone in support who also follows up. According to them they submit tickets via email and it can take a week to hear.

I've reached out to Repay for guidance on what's happening.

---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
---------------------------------




Original Message:
Sent: 11-05-2021
From: Doug Higgs
Subject: RE: v2021 PU1 with APS / REPAY

I hope the other customer invoices had the same or higher prices than theirs.  Rut ro.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
------------------------------


Original Message:
Sent: 11-05-2021 13:39
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

I just got off the phone with a Sage 100 v2018 customer who has been having problems receiving timely Repay support.

Their complaint is:

- customers tell them they can't click the link on the emails
- at least one customer received a click to pay email and when they went into the portal they saw many other invoices - that weren't theirs. ( this might be tied to the customer number being close to - ie 00- SMITH01 , 00-SMITH02, 00-SMITH03,



---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990

I emailed Brittany about a recently upgraded customer - v2019 to v2021.2 - and she responded very quickly. I've always like working with her. :)

------------------------------
Therese Logeais, Technology Integrators
------------------------------

Original Message:
Sent: 11-05-2021 15:36
From: Kevin Moyes
Subject: v2021 PU1 with APS / REPAY

Isn't APS / Repay a 90Minds affiliate?  Perhaps we can get a representative into a webinar where we can have a Q&A on everyone's concerns... giving them a chance to "make it right"...?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 11-05-2021 13:52
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

Their other complaint is that they're having trouble reaching someone in support who also follows up. According to them they submit tickets via email and it can take a week to hear.

I've reached out to Repay for guidance on what's happening.

---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990


Original Message:
Sent: 11-05-2021
From: Doug Higgs
Subject: RE: v2021 PU1 with APS / REPAY

I hope the other customer invoices had the same or higher prices than theirs.  Rut ro.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles


Original Message:
Sent: 11-05-2021 13:39
From: Wayne Schulz
Subject: v2021 PU1 with APS / REPAY

I just got off the phone with a Sage 100 v2018 customer who has been having problems receiving timely Repay support.

Their complaint is:

- customers tell them they can't click the link on the emails
- at least one customer received a click to pay email and when they went into the portal they saw many other invoices - that weren't theirs. ( this might be tied to the customer number being close to - ie 00- SMITH01 , 00-SMITH02, 00-SMITH03,



---------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990