Everything @SueBennett said. I asked Alec Burke about it yesterday while talking to him about another issue. Interestingly, he said that they do print in portrait, and if they don't, something's wrong with the printer. Now, Alec is good, so between this and all the other crazy stuff the techs don't seem to know, I think that Sage didn't beta test enough before releasing, and I think that information isn't being shared with the support staff.