Sage 100

v2016 STD, PU 5 - Just took a call from client using WIN 10 box that paperless was blowing an error. Workstation has been in use for 10 months without issue. I uninstalled/reinstalled converter, set the port to C:\users\public\sage and turned on the options under the security tab. We no longer get the paperless error, but PDF is never created or opened. Program just chugs at the step prior to creation. Windows update was installed last night. We reset the update to the prior version. Thoughts on issue? TIA

the answer for me on this issue has always been to un-install the Adobe Reader DC and install the Adobe Acrobat reader 1014 version from the wksetup folder prerequisites and then change the default app to read it from microsoft edge to Adobe Acrobat reader 1014, and then it works and will start popping up on register update, etc...

Registry permissions on HKCC\Software to give users full control, then repair the Sage workstation (to reinstall Paperless). Run Sage as Admin once, and the registry key should be created, with paperless working.

Thanks. But does any of this explained why it worked up until yesterday??? I think I will suggest that we make a connection so I can uninstall/install as the administrator. Not sure if they did that 10 months ago.

A Windows Update often resets permissions on that registry key, wiping out the PDF converter settings. We brought it up at MOTM and I emailed Ronnie Aspe details (but haven't heard back about it).

Are they getting a ""Unable to Process the Lockfile"" message?

No error messages. I uninstalled client, reinstalled, set the properties on the printer driver. It is stalled out trying to create the PDF. I bailed and gave them the Sage tech support number... Will report back on the fix,.

I had this situation once and it turned out to be a domain rights issue regarding the paperless folders and it was solved by putting the paperless folders under the share used for Sage 100 program files.

I had a customer where a Windows 10 update installed and then we got the ""Unable to Process"" message. Knowledgebase article 68571 fixed it. And it configuring the shortcut to Run as Administrator fixed his speed issues.

Just had this issue. Had to export and import the registry for the Sage PDF Converter from another workstation (not a Windows 10).

Wish I could tell you what resolved it but client didn't keep notes when Sage called.

I had a customer we're that happened. We defaulted PDFs to open using Edge instead of Adobe....voil....now they open.... try it