Sage 100

v2013 - upgraded a client from 4.2 to 2013. In Cash Receipts Entry, when have created the deposit and are now entering a payment, if they select the customer from the lookup, the cursor focus moves to the ""Header"" tab, by-passing the Check Number field. If they key in the customer, then either <ENTER> or TAB, the cursor moves to the Check number field. No customizations. So, the user has to SHIFT TAB to get back to the Ck. # field, and finds that annoying (duh). I have tested on my local 2013 in company ABC, and in our company version 2013 in our company code and get different results. If I select the customer from the lookup, focus moves to the Ck # field. If I key in the customer, then <ENTER> or TAB, cursor goes missing until I TAB again, then it appears in the Ck # field. I compared my tab stops to theirs - no difference. They are both Open Item customers (in case that has anything to do with the price of tea in China). They do not have Credit Card, so all deposits are type = Cash. Anyone else experience something similar? My expectation is that no matter how you select the customer, the focus will move to the Ck # field.

Right click above the tabs, panel settings, reset panel?? Just a guess as like you I cannot duplicate their problem. Does their problem happen on all users/workstations?

You could also try creating a custom screen with a tab setting change and see if that clears the problem.

Thanks @PhilMcIntosh, I tried a customization and that didn't work. I have an appointment with her later this week to try your first suggestion. Stay tuned . . .

You also might want to try replacing \MAS90\AR\AR_CashReceipts.M4L with a copy from your install that works correctly.

I'll add that to the list, thanks.