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  • 1.  Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-04-2020 08:32
    Edited by Rhonda McNamara 08-04-2020 09:11
    I have a big institutional customer paying a big institutional Sage and it's taken forever to get the check cut and now taking forever for the renewal payment to get posted.  Aside from constantly harassing Sage, which we are, what would you do when Sage stops running, which it did today? Using a CC is not an option.  Feel free to respond via email. rsm@stewarttechnologies.com

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 2.  RE: Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-04-2020 09:00
    You can always put your key in there. However I’m not a fan of that approach because if things don’t work out with the renewal it could appear you tried to make an end run around the Sage licensing.

    It’s so great now that Sage ‘’manages” all these renewals directly. /s

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-05-2020 16:27
    Jump the line to a big name at Sage to light a fire under someone's behind.  If the problem is truly with Sage, posting to Sage City can tend to wake people up too.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-18-2020 10:55
    Is this issue resolved @Rhonda McNamara​​?

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    Moira Goggin
    Executive Director
    90 Minds, Inc.
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    Original Message


  • 5.  RE: Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-18-2020 10:57
    Yes, we had stuck our keys in there long enough to wait it out, which was what Wayne had also suggested.  Thanks for the F/U!

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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    Original Message


  • 6.  RE: Users locked out while waiting for Sage to process payment. WWYD?

    Posted 08-18-2020 11:06
    Message moved to Sage 100 community.

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    Moira Goggin
    Executive Director
    90 Minds, Inc.
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    Original Message


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