Sage 100

 View Only

  • 1.  User on 2019.5 Advanced has new problem selecting path for Direct Deposit files when setting up a new company

    Posted 01-14-2022 19:30
    Edited by Barbara Goldstein 01-14-2022 19:34

    This is only an issue for 1 user, and it's a new problem.  When she chooses the path by clicking on the folder button next to the path field in PR Options, she gets the following messages when navigating through a mapped drive.
    IT was on the session troubleshooting.  We reinstalled her workstation.  She has full control over server and workstation Sage folders.  IT claims permissions are the same for all users, as are the paths.  She can key in the path or key in the UNC path, but navigation is the problem.  Thoughts?

    Edit:  sorry, the screenshot images got duplicated, and I can't fix.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------


  • 2.  RE: User on 2019.5 Advanced has new problem selecting path for Direct Deposit files when setting up a new company

    Posted 01-16-2022 11:56
    Is her Icon set to run as administrator?  If so, uncheck it.



    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 3.  RE: User on 2019.5 Advanced has new problem selecting path for Direct Deposit files when setting up a new company

    Posted 01-18-2022 16:58
    Thanks Jeff, I'll have them try it out.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------

    Original Message


  • 4.  RE: User on 2019.5 Advanced has new problem selecting path for Direct Deposit files when setting up a new company

    Posted 01-17-2022 09:51
    I'm not sure of this one, but some paths (for Advanced / Premium) have to be UNC (not mapped drives) so things work from the Sage service.  Make sure the account used for the Sage service has access to the path being set.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 5.  RE: User on 2019.5 Advanced has new problem selecting path for Direct Deposit files when setting up a new company

    Posted 01-18-2022 17:00
    Personally, I would have them use a UNC path, and I'll work on making that happen.  At the present time however, it's only one user having the issue.  Head scratcher.  Had IT on the line and he's scratching his head, too.  I'm convince it's on the IT side . . .

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------

    Original Message


Related Content