Sage 100

User flubbed up an invoice being paid by CC then deleted the batch without printing/updating. Next, they forced settlement payment in SPS and have received the funds. Trying to re-invoice the sales order to record it and payment in MAS (and we'd delete the SPS side of the transactions) and it comes up first expired, then declined, even with perform credit card processing unchecked. Tried chg. authorization period and re-authorization, still declined. Would it be best to have them invoice without CC and then record a cash receipt to show it as already paid and journal the transaction expenses or is there a better way? V. 1.4

Sounds like you have your answer. Could be a teaching moment for your client on when to stop digging the hole deeper and to call you when this sh** happens.

Thanks @JeffSchwenk - I did have a very similar conversation with them in the first 5 minutes of the call. I think I may use your shovel analogy though in the future.

Wish I could vaporize all my end users ""shovels"" and replace it with a direct dial phone to my office! LOL

Another reason to encourage them with a support plan. They tend to call when they get into ugly situation a lot faster when they percieve that the support has been paid for.