Sage 100

Upgraded a client from 4.30 to 4.50. Problem started after upgrade. Several times when auto generating purchase orders from sales order, the total of the sales order does not match the total of the line items. The correct total is shown on the lines tab, but the totals tab shows a completely incorrect number with no relation to the lines. Could not duplicate, but have seen the result and it has happened multiple times in last 3 weeks. Nothing in knowledgebase.

Check your sales tax class on the lines and make sure all items in inventory are assigned a sales and purchase tax class. Then check tax schedule on the order - change it to a different one and then back to the original - does it correct it.

Johnny - Yes, I have seen that particular issue (in SO) but the client is not using sales tax reporting in AP or PO, so should not be that.

It requires you to go to the totals tab before generating the PO - do they check the total before generating and then see that it has changed after? Are they drop ships? Custom Office? Are they using any of the new pricing features for sales order? Could they be editing the SO after the original save?