Sage 100

I know they sold off some of it, but we processed a renewal invoice a few months ago, in anticipation of this specific upgrade.

I know they sold off some of it, but we processed a renewal invoice a few months ago, in anticipation of this specific upgrade.

No need to be sorry.  Trying to help is always appreciated. 

I know they sold off some of it, but we processed a renewal invoice a few months ago, in anticipation of this specific upgrade.

I recently had to track down someone at SWK to discuss upgrading a custom SWK enhancement for a customer we are upgrading. It took me a few tries but I finally heard back from Nathan Yeater and he involved Ted Levi, the developer.

Hey @Kevin Moyes,

We recently reached out to SWK regarding an error that had to do with a mod they owned. 

Our client's contact was:

Who replied by saying: "Unfortunately, I cannot help with this issue, but I can point you in the right direction. As this is a modification, you would need to reach out to Dev@swktech.com".

I do also see their renewal notice, from mid-September, which came from Beth McNeill <beth.mcneill@swktech.com>, and copied Stella Chammas <Stella.Chammas@swktech.com>; Jini Zlatniski <jini.zlatniski@swktech.com>. There was also a reference in the email to helpdesk@swktech.com, for what that's worth.

Good luck.

I recently had to track down someone at SWK to discuss upgrading a custom SWK enhancement for a customer we are upgrading. It took me a few tries but I finally heard back from Nathan Yeater and he involved Ted Levi, the developer.

Thanks Cullen,

I'll cc Jini on my latest email trying to get someone's attention.

*fingers crossed*

Hey @Kevin Moyes,

We recently reached out to SWK regarding an error that had to do with a mod they owned. 

Our client's contact was:

Who replied by saying: "Unfortunately, I cannot help with this issue, but I can point you in the right direction. As this is a modification, you would need to reach out to Dev@swktech.com".

I do also see their renewal notice, from mid-September, which came from Beth McNeill <beth.mcneill@swktech.com>, and copied Stella Chammas <Stella.Chammas@swktech.com>; Jini Zlatniski <jini.zlatniski@swktech.com>. There was also a reference in the email to helpdesk@swktech.com, for what that's worth.

Good luck.

I recently had to track down someone at SWK to discuss upgrading a custom SWK enhancement for a customer we are upgrading. It took me a few tries but I finally heard back from Nathan Yeater and he involved Ted Levi, the developer.

I recently had to track down someone at SWK to discuss upgrading a custom SWK enhancement for a customer we are upgrading. It took me a few tries but I finally heard back from Nathan Yeater and he involved Ted Levi, the developer.

Thanks Shari.  Emailing Ted and Nathan now.

*fingers crossed*

I recently had to track down someone at SWK to discuss upgrading a custom SWK enhancement for a customer we are upgrading. It took me a few tries but I finally heard back from Nathan Yeater and he involved Ted Levi, the developer.