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Unable To Process Lockfile

  • 1.  Unable To Process Lockfile

    Posted 10-21-2019 14:29
    Is there any way to avoid having to reconfigure Paperless everytime WIndows releases and update?????
    This week has been awful....


    ---------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ---------------------------------


  • 2.  RE: Unable To Process Lockfile

    Posted 10-21-2019 15:01
    I suppose you could disable Windows Updates.

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    - Brett
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  • 3.  RE: Unable To Process Lockfile

    Posted 10-21-2019 15:14
    v2019?  I've been waiting to see if this still happens after Sage updated the Amyuni driver before complaining again.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Unable To Process Lockfile

    Posted 10-21-2019 15:47
    I have this happening on my clients 2019 test upgrade too.  I connected to workstation and couldn't find the Jobs & Locks folders in the Registry.  I tried to remove the OneNote Printer and the printing worked, but customer just emailed, 'It's baaaaack!!'
    N
    ​

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Original Message


  • 5.  RE: Unable To Process Lockfile

    Posted 10-22-2019 08:52
    I've now memorized "PL_AdvancedOptions_UI" !

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    alan niergarth
    Velosio LLC
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    Original Message


  • 6.  RE: Unable To Process Lockfile

    Posted 10-22-2019 08:54
    I can type it in my sleep.

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 7.  RE: Unable To Process Lockfile

    Posted 10-22-2019 10:24
    Is anyone giving the instructions to their customers for them to run this utility?  See any harm in letting them run it?
    ​

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Original Message


  • 8.  RE: Unable To Process Lockfile

    Posted 10-22-2019 10:27
    Yes, we teach users (at least the key admin) how to reinstall the PDF Converter on their own.

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    Eric Lunceford
    First Mate Business Solutions
    Oklahoma City, OK
    877-880-8960
    https://www.firstmatellc.com/
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    Original Message


  • 9.  RE: Unable To Process Lockfile

    Posted 10-22-2019 10:59
    I also provide instructions.

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
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    Original Message


  • 10.  RE: Unable To Process Lockfile

    Posted 10-22-2019 11:06
    We suggest a workstation setup / repair, which usually works (after the registry permission hack).

    (Send this to a technically skilled person only… registry edits can be risky if done incorrectly).
    This is a Paperless Office error, sometimes caused by insufficient permissions on a new workstation or permissions being reset with a Windows update.
     
    The user needs full control over the following registry key.
    Remove anything from within the Jobs and Locks sections under the Sage PDF Converter.
     
    If the Sage PDF Converter entry is not there, the Sage 100 workstation installer should be run again (after setting the permission for the HKCC\Software\ key), using the repair option (then open Sage 100 "as admin" and verify the key was created).


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 11.  RE: Unable To Process Lockfile

    Posted 10-22-2019 23:34
    Kevin, can you let me know the correct permission settings for this key?  My last 2 ​problem children have not had the Sage 100 PDF Converter Key when they get this message.  Also will this permission fix a Printer Not Activated -??  that often pops up after a Windows Update?
    Thanks

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 12.  RE: Unable To Process Lockfile

    Posted 10-23-2019 09:24
    I typically set the local "Users" group to Full Control.
    That is our first reaction for all Paperless errors, and fixes most of them.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


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