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  • 1.  "Unable to password protect pdf document" when printing PR Direct Deposit Stubs

    Posted 15 days ago

    Client is getting the message "Unable to password protect pdf document" when printing PR Direct Deposit Stubs. 

     Manually re-typing the employee password fixes the problem. BUT, they have 300+ employees. Is there a faster way?

     Does anyone know if importing the password works? Does Sage do the encryption in VI?

    I have already followed all steps in Sage KB - "Unable to password protect pdf document" printing PR DD stubs via Paperless Office 

    https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=224924350055112&page=1&position=0&q=Unable%20to%20password%20protect%20PDF%20document 

    No Product Update was installed
    User DOES have full permission to the pdf directory
    PDF Folder does not reside on the Sage server (They are on Standard and this has been working fine for years)
    Run as Admin does not resolve the error.

    They are not sure if Sage has been excluded from A/V. Checking with IT.

    TIA



    ------------------------------
    Greg Stiles
    DSD Business Systems
    ------------------------------


  • 2.  RE: "Unable to password protect pdf document" when printing PR Direct Deposit Stubs

    Posted 15 days ago

    This came up recently and you may have seen it but just to cross-reference - https://community.90minds.com/discussion/direct-deposit-unable-to-password-protect-pdf-document-and-slowness?hlmlt=VT



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------



  • 3.  RE: "Unable to password protect pdf document" when printing PR Direct Deposit Stubs

    Posted 15 days ago

    I didn't see that, thanks @Wayne Schulz



    ------------------------------
    Greg Stiles
    DSD Business Systems
    ------------------------------

    Original Message


  • 4.  RE: "Unable to password protect pdf document" when printing PR Direct Deposit Stubs

    Posted 9 days ago

    Changing the PDF folder solved this customer's problem. Same resolution as Wayne suggested above (copied below). We tried all options in the Sage KB and the only thing that worked was creating a new folder.

    https://community.90minds.com/discussion/direct-deposit-unable-to-password-protect-pdf-document-and-slowness?hlmlt=VT

    Thanks @Wayne Schulz



    ------------------------------
    Greg Stiles
    DSD Business Systems
    ------------------------------

    Original Message


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