Sage 100

Client just went live on a new RDS server (2016), they run from a published app for Sage 100, they are using paperless office for journals and registers. Users are getting the message below:

Adobe Reader DC is installed. This does not happen to me (domain admin) when logged into the server nor when using the RDS App. IT also created a test user with the same rights as ordinary users (at least we think it's the same) and the error does not display.The pdf's are getting created in paperless, and the program continues on and allows the users to update (without seeing the register/journal).

IT is at a complete loss as to what to do. I am thinking there is an association for the '.pdf' extension missing for all the users somewhere?

Any ideas? TIA.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
------------------------------

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------

Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
------------------------------

If this is popping up when printing a journal, have you tried opening a PDF using the Paperless viewer?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 03-19-2019 17:22
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------


Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc

Does not work from paperless viewer, same message.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------

Original Message:
Sent: 03-19-2019 17:42
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

If this is popping up when printing a journal, have you tried opening a PDF using the Paperless viewer?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 03-19-2019 17:22
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc

Perhaps this?
https://community.spiceworks.com/topic/1974354-remoteapp-and-pdf-files

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 03-19-2019 18:44
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

Does not work from paperless viewer, same message.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------


Original Message:
Sent: 03-19-2019 17:42
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

If this is popping up when printing a journal, have you tried opening a PDF using the Paperless viewer?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-19-2019 17:22
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc

Yep @Kevin Moyes I found that article as well, along with another and forwarded them to IT.

Microsoft Gurus; is INSTALL mode necessary anymore with Server 2016 RDS?

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------

Original Message:
Sent: 03-20-2019 09:23
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

Perhaps this?
https://community.spiceworks.com/topic/1974354-remoteapp-and-pdf-files

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 03-19-2019 18:44
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

Does not work from paperless viewer, same message.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:42
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

If this is popping up when printing a journal, have you tried opening a PDF using the Paperless viewer?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-19-2019 17:22
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc

I think Windows may do it automatically now, but I still change user /install anyway out of habit.

------------------------------
Steve Iwanowski, NextStep Technology Advisors, aka DSD Lancaster PA ¯\_(ツ)_/¯
------------------------------

Original Message:
Sent: 03-20-2019 16:59
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

Yep @Kevin Moyes I found that article as well, along with another and forwarded them to IT.

Microsoft Gurus; is INSTALL mode necessary anymore with Server 2016 RDS?

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010
------------------------------


Original Message:
Sent: 03-20-2019 09:23
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

Perhaps this?
https://community.spiceworks.com/topic/1974354-remoteapp-and-pdf-files

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-19-2019 18:44
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

Does not work from paperless viewer, same message.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:42
From: Kevin Moyes
Subject: Unable to open pdfs from RDS App

If this is popping up when printing a journal, have you tried opening a PDF using the Paperless viewer?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-19-2019 17:22
From: Greg Stiles
Subject: Unable to open pdfs from RDS App

@Doug Higgs they don't get a desktop on the RDS Server. Reader IS associated with pdf's on their local machine, but it is the Terminal Server that is complaining.

------------------------------
Greg Stiles
S & W Microsystems
Torrance CA
310.787.1010


Original Message:
Sent: 03-19-2019 17:16
From: Doug Higgs
Subject: Unable to open pdfs from RDS App

Has the user tried associating one of the PDF files with acrobat reader?  Right click on the PDF file then "open with", choose Adobe Acrobat, then check the box to always associate .

------------------------------
Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc