Sage 100

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  • 1.  "Unable to connect to server: The server cannot be found" when launching Sage 100 v2020.0 Adv from Windows Server v2016 Standard TS

    Posted 11-10-2020 16:36
    Working with client IT.  New T/S.  Firewall is off.  He can browse to the Sage Server and can telnet to it.  Sage server is also running Windows Server 2016 Standard.

    There are only 2-3 users working in Sage.

    His recent report is "I tried opening is several times and at first it was working. Then it would happen once about every 3 times, then it started happening just about every time."

    Thoughts?

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
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  • 2.  RE: "Unable to connect to server: The server cannot be found" when launching Sage 100 v2020.0 Adv from Windows Server v2016 Standard TS

    Posted 11-10-2020 18:29
    That usually has nothing to do with Sage.  Either DNS (which you can bypass usually by using the IP address instead of server name), or actual network issues (loose cable, bad port on a network device...).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: "Unable to connect to server: The server cannot be found" when launching Sage 100 v2020.0 Adv from Windows Server v2016 Standard TS

    Posted 11-10-2020 18:40
    Thanks Kevin.  I think he successfully tested using the IP address.  Is there a downside to using the IP address?  Any problems?

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------

    Original Message


  • 4.  RE: "Unable to connect to server: The server cannot be found" when launching Sage 100 v2020.0 Adv from Windows Server v2016 Standard TS

    Posted 11-10-2020 18:43
    Did you install Sage 100 using a mapped drive?  If not then the dns could be screwed up.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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    Original Message


  • 5.  RE: "Unable to connect to server: The server cannot be found" when launching Sage 100 v2020.0 Adv from Windows Server v2016 Standard TS

    Posted 11-10-2020 18:56
    It makes things more complicated if they redo their network infrastructure, but functionally using the IP address is fine.  If that is on the horizon, try a HOSTS file edit to hard code it there, where the servername is resolved to IP without a DNS / WINS lookup.

    If there is no domain / central authentication authority (PDC, or whatever the modern equivalent is), that could be an issue too.  Credentials stored in a mapped drive do go to sleep, causing problems when that happens.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


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