Sage 100

Trying to install customizations for a client and get an error that TuuPkg.dll is required by the Customizer Import Wizard cannot be accessed. My account to the kbase is locked by Sage today. Don't know why and don't have to fight them at the moment. Any ideas on how to resolve this issue so I can load the customizations? Thanks all,

110-469302 - ""TUUPKG.DLL required by the customizer export wizard cannot be accessed"" when clicking on Customizer Import Wizard Entry Type: Informational Product: Sage MAS 90 ERP, Sage MAS 200 ERP Application: Custom Office Version Reported: Any version with 4.10 Subject: ""TUUPKG.DLL required by the customizer export wizard cannot be accessed"" when clicking on Customizer Import Wizard. Possible Resolution: Note: Use extreme caution when editing the registry. If the registry is edited incorrectly, Windows may not function properly or may not run at all. Sage Software Customer Support is not responsible for assisting with editing the registry. Always back up the registry before accessing it. If necessary, seek the assistance of a qualified computer technician. Locate the TUUPKG.DLL file in the MAS90 directory. Use REGSVR32 to manually register the DLL. Note: On Sage 4.20 version and higher TUUPKG.DLL file is located in: C:\Program Files\Common Files\Sage\Common Components

What Wayne said

And what if the tuupkg.dll file is not located in the common components directory? We are running on a terminal server.

What version Sage? Is there a common component on the server?

Yes there is. There are 22 objects in the folder on the workstation and 28 on the server. TuuPkg.dll was one of the missing files. Copied the file, registered it, and all is well. You da MAN!