Committee Education

If you are having issues joining a WebEx meeting, the following may resolve your issue:

To resolve the start/join issue:

1. Clear cache and cookies in your web browser, see:
   • WBX37919 - How Do I Clear the Cache and Cookies in Microsoft Internet Explorer?
   • WBX38898 - How Do I Clear my Cache and Cookies in Mozilla Firefox?
   • WBX38899 - How Do I Clear Cache and Cookies in Google Chrome?
2. Close all open web browsers, open a new browser and try to login again.

Access the site without using a bookmark or favorite:

1. Manually type your site address in the browser. (Example: SITENAME.webex.com)
2. Try to restart or rejoin the meeting.

Uninstall / Rejoin Webex

For Windows:

1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/Pw7auGIRLdBugdlb6nBv
2. Open the downloaded file and double-click on it, then follow the prompts. Right-click on the file and select Run as administrator.
3. Try to join the meeting again.

For macOS:

1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/4Kd44oJMbWksbTPQtvpw
2. Try to join the meeting again.

Cisco Webex Meetings Mobile App

For iOS:

To resolve the start/join issue:

Uninstall / Rejoin Webex

1. Uninstall the Cisco Webex Meetings mobile app.
2. Download Cisco Webex Meetings (iOS) app.
3. Try to join the meeting again.

For Android:

1. Uninstall the Cisco Webex Meetings mobile app.
2. Download Cisco Webex Meetings (Android) app.
3. Try to join the meeting again.

Unable to join a meeting using the email invitation link

To resolve the join issue by using the meeting, session, or event number:

1. Navigate to https://www.webex.com/login/attend-a-meeting.
2. Enter the meeting, session, or event number into the Meeting Number field.
3. Enter your name, email address, and the meeting password.

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Moira Goggin
Executive Director
90 Minds, Inc.
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