To any that are interested, I've started a new blog -
www.crmagogo.com - designed to introduce CRM to owners and departmental heads to the whys, whats and hows of successful CRM. A bunch of articles up there already with new ones posting every three days for the forseeable future.
Stripped most of the content from my upcoming book called (conveniently enough) ""CRM a Go Go"". If you have a chance to read some / any of it, I would love feedback - even if it's to tell me to not quit my day job.
I'm giving away a free Sage Summit 2011 Preview Edition of the book during Summit for any that are interested. Should be published / available via Amazon in early August if things go as intended.