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TLS 1.2 related to v2016 and v2017 subscription clients

  • 1.  TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-15-2023 13:02

    As September is winding up, I'm not 100% sure I understand the impact of TLS on v2016 and v2017.  If Clients are on Subscription and on v2016 or v2017, when their subscription renews next (some time in October) for Monthly, sometime in the next 12 months for Annual; will they experience "expired keys" because v2016 and/or v2017 don't "call home" for refreshed keys?  Or, are they in "safe zone" and those versions don't call home?  Does anyone recall the exact version where Sage Subscripton started to "call home" for new keys and renewal dates?  



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 2.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-15-2023 14:53
      |   view attached

    This page pulled from Wayne's pdf of the August All Hands shows subscription tracking started with 2016.2. 

    It indicates Payroll started checking with 2015.5. 

    If I understand correctly.



    ------------------------------
    Eric Lunceford
    First Mate Business Solutions
    Oklahoma City, OK
    877-880-8960
    ------------------------------

    Attachment(s)



  • 3.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-15-2023 15:08

    Thank you.  That is the confirmation I was looking for.  



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 4.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-17-2023 10:03
    Edited by Wayne Schulz 09-17-2023 10:05

    I believe this all ties back to the original concept of self-updating Sage 100 registration keys. I have these notes from a few years ago. Although the information says that the self-update keys started with 2016.2 the reason that 2015.5 is listed ( I think ) is that Sage probably updated the key checking logic in PU 5+ for 2015.

    To be Safe I've been telling all customers that "Sage says that the next time our version checks for a license key if you are not on TLS 1.2 then your software will go into read-only". I make is clear that this is Sage's assertion and that it applies if their version checks for a license key ( which gets me out of doing a min-review of whether the customer has perpetual or subscription, etc). 

    Also note that the following one-off patches are available though Sage is not publicizing their existence and instead is leaving it up to the VAR to decide whether they should be used or not.

    Sage implemented a license key update program starting with Sage 100c v 2016 PU 2.  There have been reported issues with the service, as it will lock out users if there is anything out of ordinary with keys.

     

    Versions of Sage 100 and Sage 100c, which auto-update keys: 

     

    2015.5+

    2016.2+

    2017.0+

     

    Note: Versions 5.20.3 (2015.3), 5.20.4 (2015.4), 5.30.1 (2016.1) will have the ability to update the payroll expiration date with the Update button by installing the Hot Fixes based on version KB 83158 ( https://goo.gl/NnlQbY ).



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 5.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-17-2023 11:02

    I am very curious about Sage's reason for not publicizing the existence of the TLS patch.  Why would a company not want to publicize an essential customer service benefit?



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 6.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-17-2023 20:25

    They publicized it early ( as of MOTM 2023 ) and did so to partners rather than customers. The reason for not publicizing it to customers was that the patch took a few extra steps and wasn't an all-in-one self-install (I'm paraphrasing what I believe Sage said).



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 7.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-18-2023 10:50

    Simple: Sage wants everyone on current supported versions.  Releasing a patch for old versions is a precedent they don't want to set.  If something goes wrong with the patch, they still have to be able to say "not supported".



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 8.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-18-2023 13:15
    Edited by Doug Higgs 09-18-2023 13:16

    Yes... Great for Sage and not so great for the customer that has been loyally paying maintenance or subscription for the last 20 years.. 

    Let's just tell the customer they have to upgrade, no matter the cost or inconvenience, and not tell them that the issue can be resolved with a patch that updates three files and takes five minutes to install.  That's just wonderful.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 9.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-18-2023 13:54

    Sage is Sage.  At least they did develop the fixes for old versions and let 90Minds know.  (Probably to prevent brand damage if a ton of customers had extensive downtime after the TLS lockdown... instead of a nice gesture).



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 10.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-18-2023 20:43

    Yes, it was very gracious of them to include the fix for the older versions in exchange for the subscription fee they withdraw from the customers bank account every month.  (Sarcasm intended!) .



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 11.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 09:45

    Does anyone know why Sage does not have a TLS hotfix for version 2020?  "asking for a friend" 



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    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
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  • 12.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:05

    I think the answer is because the hotfix is PU1 for 2020? 

    If you are on the following releases - or higher - then you are compatible with TLS 1.2 to reach the Sage Licensing Server.

    2023.x
    2022.x
    2021.x
    2020.1 ( PU1 )
    2019.4 ( PU4 )
    2018.10 (PU10)



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 13.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:10

    I had a 2020.1 POSSIBLY still showing up on Sage's sh*t list but they were also on Win 2012 server.  I was going to track it down, but decided to throw on an upgrade last weekend instead, so can't say definitively.  (They had updated to 2019 server, too.)



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    Beth Bowers
    (269) 358-0989
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  • 14.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:14

    Interesting.  What is you install an upgraded compliant version on the server that has the live non-compliant version without actually doing a migration and conversion.  I wonder if the non-compliant version would go to read only.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 15.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:35

    I've wondered about that - guessing it WOULD shut down.  Would show on Sage's list as pinging both, but the old one would die.  IMO



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    Beth Bowers
    (269) 358-0989
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  • 16.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:46

    I'm also wondering if reseller keys will be affected... whether I will need to install the program fixes to the older versions I have installed on my workstation.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 17.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:16

    Sorry I believe your question is: 

    Why does Sage have hotfixes for some of the other earlier versions of Sage 100 which are listed as TLS 1.2 compatible ( some with PU )  but not one for 2020?

    More specifically:

    Patches are available for the following ( even though the customer presumably could use a PU to achieve TLS 1.2): 

    • 2019.0 to 2019.5 
    • 2018.0 to 2018.10

    For example, it's not entirely clear to me why Sage would advertise a one-off patch that includes 2018.10 when their prior notice indicates 2018.10 is TLS 1.2 compatible. Same with the patch advertising it could be used for 2019.5 when prior Sage notice has indicated that 2019.4+ are TLS 1.2 compatible.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 18.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:06

    LM6028T



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 19.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:20

    Thank you @Kevin Moyes!  This whole TLS thing has been a confusing pile of information/misinformation/hidden fixes/younameit.

    Here you go @Cooper Black  (that's the friend BTW) 



    ------------------------------
    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------



  • 20.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:58

    Thanks to all.  @Jane Scanlan, @Kevin Moyes and @Wayne Schulz.

    Cooper



    ------------------------------
    Cooper Black
    Accounting Systems, Inc. (ASI)
    ------------------------------



  • 21.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 11:28

    @Kevin Moyes did you apply the patch this weekend as planned?  One thing that you need to make sure of doing is to check the server and make sure that TLS 1.2 is turned on in the Internet Security settings. 



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    Chuck Peddy
    Smartbridge Partners
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  • 22.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 11:38

    Yes, I installed it on Friday eve.  We're going to be checking the Sage TLS problem report to ensure this customer drops off... if not, that is the first place I'll look.  Thanks for the tip.

    FYI, there was an automatic workstation update with the program fix... so be prepared for that (especially in high security environments).



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 23.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 10:20

    Added LM6028T to our file storage



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 24.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 11:18

    It is as clear as mud to me.  Is LM6028T "only" for v2020?  Are there other "hot fixes" for v2018 and v2019 if the client can't go to the suggested PU?  



    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------



  • 25.  RE: TLS 1.2 related to v2016 and v2017 subscription clients

    Posted 09-19-2023 11:20

    There are the hotfixes we have so far. LMK if I'm missing any 



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------