Sage 100

 View Only
  • 1.  Time Track Slow to pull up data.

    Posted 04-13-2020 20:02

    I'm going to apologize in advance here for my ignorance on this. I don't have much experience with Timecard / Time Track, so not sure what the user is referring to. Their hardware is good so I don't think this is a hardware/network/workstation issue.

    End user says; "... when she enters time in time tracker and she toggles back and forth between employees, it takes a long amount of time to pull up previous timecards from years ago in order to enter time for the day. Is there something she can do about this?"

    Any ideas as to what I can do for them?



    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------


  • 2.  RE: Time Track Slow to pull up data.

    Posted 04-13-2020 20:45
    Hi Greg!  She is right, when there is a lot of history, it takes time for the screen to fully load.  I have a customer with more than 15 years of timecard (now Time Track) punch activity and it takes a moment for the screen to load.  Perhaps @@Michelle Forsey or @Beth Bowers know if the Time Track history can remain in the system without showing in the entry screen.  If the don't need the history, or if the loading is too much of an issue, perhaps they can create a backup company and clear the history, then repeat when it becomes too much again. ​​

    ------------------------------
    Michelle Taylor
    ERP Consulting Manager, CS3 Technology
    918-388-9772
    ------------------------------



  • 3.  RE: Time Track Slow to pull up data.

    Posted 04-14-2020 07:40
    There is a TimeTrack Entry file and a TimeTrack History file.  As far as I can tell, the History file is only accessible via a report, not an inquiry screen.  You want to purge all of your posted stuff to the history file to keep that Entry file as clean as possible.  There is a utility for purging via *UTL.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------



  • 4.  RE: Time Track Slow to pull up data.

    Posted 04-14-2020 08:10
    Edited by Wayne Schulz 04-14-2020 08:16
    I ran into this with a customer who was upgrading from legacy Timecard to Time Track. I believe their issue was that they never imported to Payroll but they did import to Job Cost. This created a large file that stayed around until we cleared out the items which were never going to purge to history.

    One issue that caused this is old Timecard had an option to purge whereas initially Time Track had no such purge. Once you upgrade/migrated to 2.0 and the user started to enter transactions there was no easy way to purge out this extra history.

    As I recall there were two solutions to this.

    1. Sage suggested this workaround which is what I used without problem ( I suggest doing this first in a TST company)

    From the prior thread referenced above: 

    Update: I went into this customer data and made a TST company. Within the TST company I turned off the integration between Payroll and Time Track (which they don't pass data between) and was immediately prompted ""When you click Accept, all Time Track entries that either have a job cost status of updated or do not have a job number will be transferred to Time Track History"" then it asks if I want to continue. I answer yes and the system appears to transfer the very old data to history. In this specific user case they were NOT sending data to payroll and only sent the data to job cost. So there was never a flag set showing that payroll data was transferred. I think without turning off payroll integration that this old data may have stayed around and not transferred to history. Note: The new 2018 Time Track apparently only copies data to history as part of the posting process and only when any integrated modules (JC / PR) indicate that the data was transferred. This is in contract to the prior Timecard where there was a manual utility to perform this move to history. Ultimately, the business issue is that when a Sage 100 2018 user of Timecard does NOT transfer timecard data to history BEFORE migrating to 2018 then there is no separate menu option to do so. This can mean that entering time is potentially be very slow (depending upon the amount of history) as Sage goes through all the old data prior to displaying the Time Track data entry screen for a specific user.

    2. Subsequent to the release of Time Track Sage created a utility which can purge details records which I think both Michelle and Beth are alluding to - one URL with info in the KB is https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=91440&sliceId=1&docLink=true&languageId=&isDocLink=true&currentmsID=MS_Customer&cmd=&openedFromDocument=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------



  • 5.  RE: Time Track Slow to pull up data.

    Posted 04-14-2020 10:05
    Perfect, I'll follow up with the user today and confirm. I know they are only kind of using Payroll to verify with their payroll service, so they may not be transferring to payroll. I was expecting to find a purge option, will look for the utility.

    Thanks @Michelle Taylor, @Beth Bowers & @Wayne Schulz​​​​

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------