The administration had to know that if this didn't go smoothly, it would be used by those against Obamacare. Yet they rolled it out anyway. If they were politically smart, they would have delayed 'go live' and claimed it as being 'negotiable' with republicans. Instead, like so many of our ERP clients, they went live anyway to prove a point.
If they knew it was busted, they shouldn't have gone live. If they didn't know it was busted, it proves the point they shouldn't try and compete with private companies