Sage 100

This Thursday May 22, 2014 a couple of us have a conference call with Sage about their KB and how we think it can be improved. Please help us out by providing your feedback via this quick survey. It should not take more than 5 minutes of your time. The more information we can present to Sage the better. You do not have to leave your name on the survey - it can be anonymous. https://docs.google.com/forms/d/1DX8-kb4C1RbTkkCIxKo3nIxg9HekmMUT5zI6Bg9izw0/viewform

Done,. I did sign it but I don't think you would have had any issues figuring out whose it was. Good luck with the deer in the headlight look.

I am glad you and your partner have been given the time by Sage. I hope they are receptive and something positive comes of it. Hope the Portal is next. :)

Last call for this --- I'm going to compile this information tonight for the call tomorrow.

Thanks for everyone's feedback on this - we received 22 replies with comments on the knowledgebase. I have attached a PDF of the feedback which we'll discuss with Sage.

Interesting read. Good luck with the call.

After reading the recap, I feel I am NOT alone anymore....... Now I have to get that cold beer to lighten up my day. Too bad the meeting isn't in person so you can watch him twist and turn and make up excuses with a straight face..... If you use GTM, keep on eye on the ""paying attention"" light....

By the way, ask them to keep updates for previous version of applications up on the download site, event though the version is no longer supported. The updates don't take much room and help people still paying support and maintenance.

Yes good luck with call Wayne! Will be interesting to see what they say since most of the feedback seems to be saying the same thing.

We had a call for about 30 minutes today - after which I provided the attached updated PDF with anonymous summaries of everyone's feedback. I think it's important we provide this feedback as an example of the collaborative power of 90 Minds. Donald Deshaies (he's Tom Miller's replacement) and John Fronius (he runs KB, Sage City, Learning svc/SageU and reports to Brad Smith) were on the call for Sage. I did not detect any concrete plans for the future. Sage is very much the type of company that falls into empathetic listening mode (they must have classes for that) without making many promises for change. I think we achieved a goal of providing Sage with a fairly complete list of candid feedback. What they do with that is anybodies guess. I argued for a expanded availability for common documents such as supported platforms, integrated applications, etc. I'll be sure to update everyone if there are future contacts from Sage about the KB.

There were several of those ""that is on the roadmap"" answers.

Thanks @WayneSchulz

was it recorded?????

BTW, I see that ZenDesk just bought Zopim

To be rebranded ZoZenPimDesk