This is with Sage CRM 2017. Anyone work with the Advanced Email Manager System in Sage CRM? An email that comes into the system is creating the case as I expected and we are replying to the email with the case information. We do not wish to reply to all users, only to the email address of who sent the email so I am trying to clear the recipients and I can not. In the past the eMail.Clear() worked but now when it is used the eMail.Body doesn't seem to exist as I get List index out of bounds (0) when I am trying to set value to the body by using eMail.Body =""add body here"". The clear use to reset the email so I can repopulate it with the content I wanted. Now it looks like it droped the object or something. I tried to loop through all the recipients and clear them and while that appeared to work, the email still sent out to those recipients that were originally on the email. I am guessing that this is due to eMail.Recipients being read-only to it never writes back so I am only changing the local value. To commit an address, I have to do eMail.Recipients.AddAddress().
Has anyone gotten this to work? Not getting any help from Sage since they say they don't really support the script file. Their is a note in the existing script saying case:0-147576-QA next to the commented out Clear() statement so I am guessing they know it isn't working but I can't find the status of that case.