Sage 100

This is why I love this job. Client has been on MAS for nearly a year now. They call explaining that their AP May invoices were posted to June by mistake (AP clerk not clear on the concept). May is there fiscal year end so it is iimportant the the invoices appear in the proper for the auditors. So I respond with post negative adjustments to these invoices (about 20 of them) and update them using the same date in June as the originals and then reenter as and adjustment and update with a MAY date. Does this make sense???? Yes, is the reponse! Well they did everything right except the most important part, they update the corrections in MAY, not June. They are screwed up twice now. Long story short three attempts result in three more screwups. Restore from backup is not an option. Any ideas out there? My two are to continue to ""fix"" via AP or I could go in and try to fix via DFDM. Neither of these are appealing to me.........

LOL yes love those customers. I would tell them to make credit memo's for what ever is wrong for June using the same invoice # and a CRJ at the end . Do that for May also using a CRM at end. Now all should be cleared. Then have them add the invoices again but with a A at end for the month of May... You might have to baby sit them :)

Oh and then you can teach them again on how to APPLY !

Sometimes it's just easier to do it for them...

@DianeRuth - I think I will go with your suggestion. i was totally focused on the details that a fix in total will achieve the same objective. And I totally agree with @ThereseLogeais but sometimes the issue is bigger than that. Do you teach them how to fish for a lifetime or simply feed them fish for a lifetime because it was easier........

Do you really expect them to remember the fix in several months when they can't remember the basic thing of checking the posting date before updating? Some people just can't get beyond Mrs Paul's...

What is disappointing is that after nearly a year, the AP person is still unclear on the posting date concept as opposed to the invoice date. My ego is bruised as I thought I was a better trainer than it appears.

I don't know how many times I've had the conversation, ""If xxxx happens again, please don't hesitate to call us. We'd much rather help you the first time around than try and unravel your mess."" (Okay, not quite in those terms but you get the drift.) Most recent event, the customer did this exact same thing - updated a sales journal in June that should have posted in May. Since it was early in the morning, it was suggested they restore from last night's backup. Long story short, their internal ""IT"" guy (and I use that term loosely) calls their network people and six hours later, the restored file cannot be found and they end up doing credits (79) and reinvoicing them manually. When asked what they should have done differently. I said, ""Please let us work with your network people (we have in the past) so we can get the right files restored correctly. Much easier than having you down for most of the day.

@PhilMcIntosh if they do it themselves a few times they eventually remember . I agree with what @JeffSchwenk said and they do get past Mrs. Pauls's. When it is really messed up then like @ThereseLogeais said you do it for them but first choice is have them try it themselves. It's a great training exercise.

I don't know how many clients just don't get the postings date to the invoice date.. For those users I just try and get them to change the system date to the month they want to post to. That works for some of them and then you have your problem children...