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  • 1.  There were no license or subscription updates found."

    Posted 10-24-2019 17:04

    Receiving a message that the subscription renewal date has expired, however client has a valid subscription. Sage advised to manually update by going to Registration tab and pressing Update. Upon doing so receive a message " There were no license or subscription updates found."

     

    We have followed the instructions for all security and firewall setting published by Sage and still receive the message. Client is running Sage 2018 version 6.00.5.0 on a Windows 2016 server.

     

    As proof of valid subscription, I put clients activation keys in a test Sage environment and no issues, comes back with accurate subscription expiration date.



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    Katrina Styles
    I-Business Network, LLC
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  • 2.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 17:08
    Did you try Edit - Activate (as if you typed in new keys)?  I've found Update is not always reliable.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 17:28
    Yes tried that but got the same response.

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    Katrina Styles
    I-Business Network, LLC
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    Original Message


  • 4.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 17:15
    The test environment. Was this done when connected to the client's network?

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    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
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  • 5.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 17:28
    It was a sandbox server on their network.

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    Katrina Styles
    I-Business Network, LLC
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    Original Message


  • 6.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 17:32
    I had this happen a couple of months ago and had to call Sage support to have them IM the people in charge of the license server to have them fix the issue.

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    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
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    Original Message


  • 7.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 18:17
    I had something similar with a customer a week or so ago except they were getting an error. "Could not contact the license and subscription service in the time allowed."

    Called Sage and they said it was most likely due to restrictions communicating with a foreign country. Gave me this kb:

    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=78858&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=6955&cmd=displayKC&dialogID=328018&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true



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    Therese Logeais, Technology Integrators
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    Original Message


  • 8.  RE: There were no license or subscription updates found."

    Posted 10-24-2019 21:34
    I am with Phil.  The licensing server is across the pond.  Tech support had to get that updated.  Took over an hour but they finally got it working. ​​​

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


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