Sage 100

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  • 1.  There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-08-2024 17:06

    There is a problem with your internet connection trying to do the automatic update of the Aatrix forms.  I can launch http://updates.aatix.com.  Any ideas?



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------


  • 2.  RE: There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-08-2024 21:21

    Doug I had this come up with a customer. The way I resolved it was to log into the impacted workstation and manually navigate via a web browser to Aatrix - https://s3.amazonaws.com/updates.aatrix.com/web/SageMAS/MAS90.exe

    I believe I was also about to reach updates.aatrix.com and once I found that navigating and downloading the update directly worked I didn't pursue researching this any further. I've found Aatrix automatic updates to be problematic.

    I ran this update on the workstation that was having difficulties and the forms were all updated and the customer was able to continue processing their quarterly payroll returns.



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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 3.  RE: There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-08-2024 23:53

    Wayne - What you did is what I ended up doing. It's a good work around until the customer calls again next time they print an aatrix form.  It seems environmental such as the firewall or something else blocking the auto update.  Their IT guy was no help ... No surprise there.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 4.  RE: There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-09-2024 08:09

    This has been a long term problem for me. I feel badly because it's a poor customer experience. And I believe you have to be a local administrator on the workstation to install the updates so that's another pain point when you have to get IT involved and temporarily elevate permissions. Most of these types of flaws with integration should have been addressed 10 years ago but they weren't so I think Sage 100 is going to ride into the sunset with these issues Intacct ( pun intended ).



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


  • 5.  RE: There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-12-2024 19:23
    This happened to me a while back. Turned out to be some restriction on the company firewall. I believe they were using a proxy server or might have been a setting on the router. IT made a few changes and it worked.

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    Kenny Daniel
    TechnoClarity, Inc.
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  • 6.  RE: There is a problem with your internet connection trying to update the Aatrix forms

    Posted 07-13-2024 09:32

    Thanks @Kenny Daniel  Great info I am going to pass along to IT.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


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