Sage 100

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  • 1.  The Great Saas Company Strikes again

    Posted 08-22-2019 08:53
    So this morning I get a call from a Sage100cloud (2019.1) customer whose subscription anniversary is 11/28/2019 that they are getting a message that their subscription has expired.  System Configuration, Update says "no license or subscription updates found".  The license info on the portal matches what is in there.  And of course Sage support isn't open yet...
    #fucus

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    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------


  • 2.  RE: The Great Saas Company Strikes again

    Posted 08-22-2019 09:00
    Sage needs to do a 30-day advance notice on these.
    Then a 2-week, then a 1 week notice.

    --

    Friendly Systems, Inc.

    Sage 100 (Mas90/200), Sage 300 (Accpac), SageCRM
    Visit us on the web at www.friendlysystems.com
    Office:?? 678.273.4010 ext 4
    Mobile: 404.202.9065
    Fax:?????????? ??678.273.4012
    See our blog at www.friendlysystems.com/blog



    ------Original Message------

    So this morning I get a call from a Sage100cloud (2019.1) customer whose subscription anniversary is 11/28/2019 that they are getting a message that their subscription has expired.  System Configuration, Update says "no license or subscription updates found".  The license info on the portal matches what is in there.  And of course Sage support isn't open yet...
    #fucus

    ------------------------------
    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------


  • 3.  RE: The Great Saas Company Strikes again

    Posted 08-22-2019 09:14
    When I've look at the portal for customers that pay Sage monthly, it looks just like those that pay annually.  So, that view isn't helpful for this - if they pay monthly and miss, they'll cut them off even though the renewal date remains unchanged.

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    Michelle Taylor
    ERP Consulting Manager, CS3 Technology
    918-388-9772
    ------------------------------

    Original Message


  • 4.  RE: The Great Saas Company Strikes again

    Posted 08-22-2019 09:36
    Has happened to me before.  The actual licensing server sits across the pond.  The folks in CA will have to send it a reset.

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 5.  RE: The Great Saas Company Strikes again

    Posted 08-22-2019 09:43
    Yeah, once support opened I called them and they messaged "Entitlement" management and after 35 minutes it finally worked.  And convincing some Sage exec that this really needs to be fixed would be pointless because what we would really convince the person of is the need to find a other job...

    ------------------------------
    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------

    Original Message


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